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Case Manager


Case Manager

Rafiki Social Development Organization



The Case Manager will work with Community technical officers and biomedical officers to implement HIV prevention program targeting the population at risk in the region. He/she will work with Vulnerable Adolescent Girls and Young women, female sex workers (FSW), and Men who have Sex with Men (MSM), s/he will monitor the implementation of case linkages during the process of pre counselling, post counselling as well as linkages of positive diagnosed KVP to care and treatment Centre. Will monitor all activities related to case retention to the care of all identified, diagnosed HIV positive clients as well as returning to care of all clients who missed appointments and lost to follow. She/he will be responsible in making sure that all the Navigation processes are well established, conducted and maintained according to Care and treatment standards. He/she will play a key role in ensuring that the client-centered approach is well observed and adhered during service provision to KVP positive clients. He/she will make sure KVP HIV positive clients are linked to structural intervention for economic strengthening activities and managing gender issues. She/he will also play a crucial role in supervising and building the capacity of Peer navigators of key and vulnerable populations through conducting progress review meetings on a monthly basis. She/he will be coordinate the case management team with health facilities and community for the continuum of care. Also, will be responsible in monitoring Gender-based/Intimate partners Violence cases includes the status of referral and linkages. The Case Manager will report to the Rafiki-SDO Program Manager and work closely with the Regional Biomedical technical advisor




Rafiki Social Development Organization is a development and advocacy Non-Governmental and Non-profit making Organization working with Children, Youth, Marginalized and Vulnerable groups, families, and their communities to reach their full potential by advocating for their rights and tackling the causes of poverty and injustice. The Organization was established in January 2005 and registered under the NGO Act of 2002, issued with a registration number No.00NGO/00006336 to operate in the Tanzania Mainland.

Rafiki-SDO is currently implementing the EpiC Project in Shinyanga Municipal Council and Shinyanga District Council which is funded by USAID through FHI360 with the aim of address critical gaps and bottlenecks in the response to HIV among key and vulnerable populations (KVP) and adolescent girls and young women (AGYW).

Office Location: Shinyanga, Tanzania

Work station: Shinyanga MC & Shinyanga DC

Reporting to: Program Manager

Duration: 12 Months / Renewable (full time)

Salary: Attractive package


  • Liaise with facilities and peer navigators for enrollment of clients from the community
  • Liaise with facilities for ajira retention of clients on ART and provide feedback to facilities
  • Manage Client Appointment and ART Refill
  • Manage and Track Missed appointment
  • Manage lost to follow and return to care
  • Provide mentorship to peer navigators
  • Act as a link between peer navigators and facilities
  • Supervise peer navigation teams
  • Facilitate post GBV linkages and track feedback
  • Tracking and reporting of all completed and non-completed referrals (GBV, STI, HTS AGYW, FP etc)
  • Daily follow up on cases management by the team, from each service delivery point in close relationship with Biomedical field officer
  • Reconcile and compile data into the regional tracking register and the regional partner listing and outcome register, and maintain it on weekly basis
  • Follow up on all open cases who do not have an outcome yet and ensure that all escorted / tracked beneficiaries receive an outcome
  • Conduct sites visits for at least 70% of the time
  • Working with Data manager/M&E Officer to report tracking and partner listing and outcome data to the MER team in the region using referral from feedback (Vibutu)
  • Prepare weekly and monthly reports related to tracking services and partner notification and success stories, as needed
  • Participate in meetings at Rafiki-SDO level and related CHMTs meetings
  • Perform other duties as assigned by line manager

Required Qualifications:

Degree in Public Health, Social Work and Gender issues and Development or other related degrees from recognized institutions, Additional training in community health, public health, community mobilization, counseling are of added advantages.

Required experience and skills:

  • Diploma or bachelor’s degree in clinical management, nursing, social work, counseling, and psychology
  • At least one-year of experience in case management for community-based HIV services.
  • Prior experience in working with literate and non-literate audiences; experience in participatory methods
  • Experience on KVP programmer is an added advantage
  • Experience in supervising a field team


If you believe you are the ideal person we are looking for, please submit your application letter to Executive Director, Rafiki-SDO, P.O.BOX 2078, SHINYANGA. Describing why you are the right candidate for this position, curriculum vitae detailing your experience, copy of educational certificates and three (3) professional referees from previous and current place of employment. Please send the application to, via Postal or by hand at Rafiki-SDO Shinyanga, Ndembezi ward near Ngokolo RC church.

NOTE: For those who applying through email, should indicate the position title in email subject line.

Rafiki-SDO will review the applications sent to the official e-mail address, Postal and application which will be submitted to Rafiki-SDO office. The closing date for the applications will be Friday 2nd October 2020, 17:00 PM.

Only shortlisted candidates will be contacted


To learn more about Rafiki-SDO visit:

Kazi Nyingine Kutoka Kampuni hii


  • Mahali: Shinyanga, Tanzania
  • Jina la Kazi: Case Manager
  • Mwisho wa Maombi: 2020-10-02
Fanya Maombi

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