Branch Operations Officer

LOLC Tanzania, Dar es salaam & Mwanza

Location: Dar es Salaam & Mwanza – Tanzania

About LOLC Tanzania

LOLC TANZANIA is a leading financial services provider committed to empowering individuals and businesses with accessible loan solutions, driving sustainable growth and financial success.

Key Responsibilities

• Branch Operations and Compliance Management: Provide oversight of daily branch operations, ensuring full compliance with internal policies, regulatory requirements, and established operational controls.
• Customer Service Excellence and Client Relations: Deliver and maintain high standards of customer service by addressing client inquiries promptly, supporting customer needs, and ensuring timely payment reminders to minimize default risks.
• Loan Processing and Transaction Oversight: Support the end-to-end processing of loan applications and ensure accurate and timely management of all branch transactions, including deposits, withdrawals, and loan disbursements.
• Financial Reporting and Record Management: Prepare, maintain, and reconcile financial records and statements, while contributing to the preparation of performance reports and analysis of key branch metrics.
• Team Collaboration and Operational Enhancement: Work collaboratively with branch staff to streamline workflows, strengthen operational efficiency, and promote continuous improvement in branch performance.

Qualifications

Education: Bachelor’s degree in Accounting or Banking and Finance.

Experience: 1-2 years of experience as an accountant, with a strong understanding of financial processes.

Skills:

• Proven experience in customer service, with excellent interpersonal and communication skills.
• Strong analytical skills and attention to detail.
• Proficient in Microsoft Office Suite and financial software.

Advantage: Previous experience in a microfinance institution or bank is a significant advantage.

How to Apply

Interested candidates are invited to submit their resumes to the email address below:

Email Address: recruitment.t@lolc.co.tz

Subject Line: Please include the title of the position applying for (Branch Operations Officer) and the location (e.g., “Branch Operations Officer – Dar es Salaam” or “Branch Operations Officer – Mwanza”) in the subject line of your application.

Application Deadline: December 10, 2025.