Communication and IT Support Officer

Reference Number: HTZ COM-02/2025 (01) POST

Job Summary

The Communication and IT support officer will support HIHEA TZ in both technical IT functions and multimedia communication. The staff will assist in managing IT systems, supporting digital communication strategies, and playing a key role in photography, videography, and documentary content creation for organizational visibility and impact reporting.

Duties and Responsibilities

R1: Communication and Multimedia Production

• Capture high-quality photographs and videos during field activities, events, and training sessions.
• Create short video documentaries highlighting project impact, success stories, and beneficiary experiences.
• Edit photo and video content using tools like Adobe Premiere Pro, Final Cut, or other editing software.
• Write compelling captions and narratives to accompany visual content.
• Maintain and organize a digital archive of photo and video content.

R2: Content Creation and Digital Presence

• Assist in managing HIHEA TZ’s website and social media pages (Facebook, LinkedIn, etc.).
• Create graphics, posters, and flyers for internal and external communications using tools like Canva or Adobe Illustrator.
• Support the development and distribution of newsletters and email updates.
• Assist in live coverage of events through photography and social media posting.

R3: Documentation and Reporting

• Assist in compiling media content for reports, presentations, and donor visibility.
• Support the documentation of IT-related issues and their resolutions.
• Help with writing case studies and communication briefs.

R4: IT Support

• Provide first-level technical support to users, including troubleshooting hardware and software issues.
• Assist in the installation, setup, and maintenance of computers, printers, and network devices.
• Maintain an updated inventory of IT equipment and software.
• Monitor system and internet usage under supervision and report any technical anomalies.
• Support system testing and assist in user training on basic IT tools and systems.

R5: Other Duties

• Carry out any other IT or communication-related duties as assigned by the Supervisor.

Required Qualifications, Competencies, and Other

a. Education and Training

• Bachelor’s degree in information technology, Mass Communication, Multimedia, Journalism, or a related field.
• Practical knowledge of photography, videography, and video editing is required.

b. Skills and Competencies

• Proficiency in operating DSLR or mirrorless cameras and related equipment.
• Ability to shoot and edit professional-quality videos and photos.
• Skills in using editing tools (Adobe Premiere Pro, Lightroom, Canva, etc.).
• Basic understanding of IT systems, troubleshooting, and user support.
• Strong writing and storytelling skills in English and Swahili.
• Creativity and attention to detail.
• Organized, flexible, and able to work in remote field locations when needed.
• Strong interpersonal skills and the ability to work in a multicultural team environment.
• He/She must be based in Arusha.

Work Experience

• Minimum of 2 years of experience in communications, public relations, media engagement, or a similar role.
• Experience in developing and implementing communication strategies.
• Proven experience in managing social media accounts and content creation.
• Familiarity with working in NGOs, international organizations, or development projects is desirable.

Application Process

Qualified and interested candidates should forward a cover letter and CV, citing the Position and Reference Number to careers@handinhandea.or.tz on or before close of business by 15th July, 2025.