Overview

Monsanto is currently accepting applications for the position of Customer Care Manager,

Responsibilities:

Responsible for managing the Order-To-Cash (OTC) process in the country.

• Ensure Customer Satisfaction by ensuring timely Complaints closure and timely Customer Incentives pay-out.
• Act as primary contact for accounts regarding all information pertaining to the account: order status, credit, complaints, channel inventory, MOS (Move-Out-Sales) and POG movement.
• Provide sales support for POG/EI tracking, rebates returns management and analytics
• Work closely with Sub Region Planning Control Tower and participate in the Country S&OP team to understand Demand Supply balance and implement Logistics action plan.
• Liaise with respective functional leads (sales, marketing, and finance) to ensure that customer operations strategies and activities are integrated and aligned.
• Responsible for all Logistics (transportation and warehousing) and import-export transactions in the country for RC
• Ensuring Trade Compliance (Logistics Operational Compliance) and adhere to Business Conduct policy for all import/export and local Logistics movement and setting up strong compliance processes working closely with Regional Trade Compliance Lead
• Identify means to enhance Customer Satisfaction and work closely with Hub / Global teams to implement Customer Care initiatives in the country
• Work closely with plant team to fine-tune production schedules to support S&OP decisions and Logistics tactical plan
• Track and monitor Perfect Order Metrics and identify opportunities for improving the KPIs
• Manage logistics provider to deliver efficiency with least cost and drive safety awareness programs to vendors
• Long-term planning for logistics cost, warehouse cost and the needful of resources requirement
• Drive all related customer care saving cost on a monthly basis
• Develop and retain Supply Chain talent in the country

Functional Competencies:

• Excellent communication skills
• Attention to detail, very well organized, accurate
• Works pro-actively while anticipating needs of the team and initiating actions to provide solutions.
• Working effectively with teams and networks across geographic, political, demographic, functional and other cultural and organizational boundaries. 
• Able to work under pressure, conforming to changing demands with good interpersonal skills.
• Ability to self-motivate and maintain a positive attitude, with the desire to be an integral contributor to the completion of organizational projects and goals.
• Reacts quickly to unexpected changes and the ability to solve problems very independently.
• Available for Minimal Travel for training and building relationships with Planning and Inventory management functions.

Core Competencies:

• Result oriented.
• Agility; able to promote and adapt quickly to changes and show a high level of comfort with ambiguity
• Strong influencing skills
• Supports thinking beyond boundaries
• Continuous improvement mindset
• Good interpersonal skills with the ability to work collaboratively in a team setting with genuine respect.
• Works pro-actively while anticipating needs of the team and initiating actions to provide solutions.
• Ability to develop effective and accurate documentation appropriate to various audiences and purposes.

Qualifications

Required Qualifications:

• Bachelor or Master in Inventory Management/customer Operations / Supply Chain / Logistics studies.
• Knowledge of Supply Chain Management.
• Advanced Excel, PowerPoint and computer skills.
• Fluency in English, other languages are desirable.
• 3++ years’ experience in the Ag Industry with extensive experience in Customer Service /Supply Chain Areas.
• SAP Proficiency