Facilitating first-contact meetings with potential KCB bank customers on digital channels.
Searching, assessing, accepting, and processing prospect customer applications for internet and mobile banking, agents, and merchants.
Conduct first time (activations) and routine trainings to approved customers on digital channels.
Ensure agent and merchant premises are branded (both internally and externally) properly by approved bank standards to ensure visibility by both existing and prospect bank customers.
Monitoring customer activities, ensure compliance to bank policies and procedures, and conduct periodic visits to their business places/premises (Relationship Management).
Growth of customer turnover and NFI as per the agreed target.
Manage customer relationships and ensure complaints/disputes are sorted on time.
Activation of dormant customers on digital channels.