Prepare, engineer, and deliver software product demonstrations and explain proposed engineering solutions through webinars, open-houses, and trade shows.
Supporting our customers in all aspects of software, IT and networking and database management.
Coordinate sales and support activities with the appropriate internal resources focusing on current customers and potential customers.
Provide after-sales support to the customer to when necessary, to identify inefficiencies and to ensure successful use of our products and solutions to improve outcomes.
Communication, coordination and occasional interaction with our other international business units.
Conduct electrical safety checks on equipment and repairing.
Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Development of appropriate test hardware and procedures, both informal and formal, to prove the correct operation of hardware.
Provide support for the hardware and manage component obsolescence throughout its lifecycle.
Communicate with staff, customers or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Replacing parts and provides hardware electronic engineering support as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Setting up new users' accounts and profiles and dealing with password issues.
Working continuously on a task until completion (or referral to third parties, if appropriate).
Prioritizing and managing many open cases at one time.
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.