Role purpose:

Develop and Drive on-ground Insurance distribution strategy to ensure Growth target are met.
Work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests, and incidents.
Overall accountability of VodaBima Customers Retention Strategy, churn management.
Develop and maintain good relationship with Insurance partners.
Ensure VodaBima Platform fee is paid on time by Partners.
Ensure claims are paid on time and improving customer satisfaction.

Key accountabilities and decision ownership:

Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
Alignment with Product development team on new development and sorting all the issues that require developments and enhancement.
Perform competitor analysis and tactical initiatives to address the challenges.
Perform frequent consumer Understanding activities and physical visits to learn the behavior and/or pain points of different customer segments and provide key insights for development.
Consistent monitoring of the churn, subscribers base, usage, and propositions to ensure a healthy customer base.

Excellent analytical and logical reasoning skills translated from consumer insights.
Excellent communication skills.
Strong stakeholder management skills.
Ability to anticipate customer, competitor, and market dynamics.
Able to challenge the status quo.

Bachelor’s degree in risk management and insurance, Actuarial Science, or its equivalent.
She/he must have at least 3 years of working experience in insurance business.
Understanding of insurance laws and regulations of the country.
Strong analytical skills and business acumen.
Build and maintain relationships with key stakeholders in the value chain.
Project management knowledge and experience would be advantageous.