Manager Digital Recovery

Exim Bank Tanzania

Exim Bank Tanzania is seeking a dedicated and experienced Manager Digital Recovery to join their team in Dar es Salaam.

Job Description

The primary responsibility of this role is to monitor accounts showing signs of concern, prevent them from deteriorating into non-performing status, and implement effective recovery strategies for non-performing and written-off accounts.

Principal Accountabilities

Responsibilities

• Identify accounts exceeding sanctioned limits, expired facilities, or with incomplete compliance requirements.
• Drive the achievement of recovery targets for NPL and written-off accounts.
• Engage customers through calls, meetings, and correspondence to agree on repayment plans.
• Recommend settlements, rescheduling, or compromise solutions where appropriate.
• Prepare management reports, Board papers, and regulatory submissions.
• Ensure compliance with internal policies and regulatory requirements.
• Propose and support accounts for write-offs as per regulatory or any other requirements.
• Propose and document accounts to be abandoned from the SAM portfolio because of exhaustive recovery or settlement processes.
• Coordinate internal and external audits and address findings.
• Identify accounts for legal action and liaise with legal teams.
• Represent the bank in court proceedings as required.
• Represent the bank in bank’s and Court’s auctions.
• Manage External Debt Collectors (EDCs).

Decision-Making Authority

• Negotiate repayment plans with delinquent customers.
• Issue reminder letters and legal demand notices.
• Engage third-party recovery agents.
• Conduct customer visits to assess business performance.

Skills and Qualifications

• Bachelor's degree in Banking, Finance, or a related field.
• Minimum of 5 years’ experience in a credit risk or recovery environment.
• Strong knowledge of legal and regulatory frameworks in banking.
• Analytical and problem-solving skills.
• Strong communication and negotiation skills.

How to Apply

Send your CV and cover letter to: hrrecruit@eximbank.co.tz

NB: Only shortlisted candidates will be contacted.

Exim Bank (T) Ltd is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace and attaining a gender-balanced team. We highly encourage women and individuals with disabilities to submit their applications for this position.