Aga Khan Health Service, Tanzania (AKHST) - Patient Safety Officer

Organization Name: Aga Khan Health Service, Tanzania (AKHST)

Background Information: AKHST, an institution of The Aga Khan Development Network, completed a major phase II expansion of the Aga Khan Hospital, Dar es Salaam in 2018. The expansion goal was to improve the hospital’s quality of facilities and infrastructure, becoming an ultramodern 170-bed facility. This increases its capacity as a provider of high-quality medical care, leading to a tertiary care, referral, and teaching hospital.

Phase II Development Focus Areas:

• Expanding key clinical services including:
• A comprehensive cardiology programme
• Oncology services
• Neurosciences
• Orthopaedics and trauma
• Diagnostic imaging
• Critical care
• Women and child health programmes

Accreditations and Affiliations:

• JCI accredited (achieved a level of quality and patient service equal to the best hospitals in the world)
• Teaching site for The Aga Khan University, offering postgraduate medical education programs leading to Master of Medicine in: Family Medicine, Internal Medicine, Surgery, Obstetrics and Gynecology, Paediatrics and Child Health
• Accredited internship site

Outreach Health Facilities:

Plans to establish 35 outreach health facilities across Tanzania. Currently, 19 such clinics have been established and linked to the main hospital in Dar es Salaam.

Hiring Statement:

AKHST is seeking enthusiastic, qualified, and experienced personnel as described below.

Position Title: Patient Safety Officer – (1 Position)

Reports To: Ops Manager

Position Summary:

The Patient Safety Officer is responsible for building and strengthening patient safety and patient-centered culture within AKHST. He/she coordinates other departments toward process improvements that will support the reduction of clinical errors and other factors that contribute to unintended adverse patient outcomes.

Key Responsibilities:

• Ensure that patient safety standards are implemented in patient care areas in accordance with set Joint Commission International (JCI), SafeCare, and hospital standards requirements.
• Oversee the implementation and compliance with International Patient Safety Goals in patient care areas.
• Conduct internal clinical audits and participate in external audits.
• Participate in mortality and morbidity reviews, offer guidance in accordance with the institutional policies and set standards.
• Provide training, support, and guidance to clinical teams on IPSG standards, institutional policies and procedures to ensure that patient care standards are upheld and implemented.
• Participate in Continuing Medical Education (CME), Continuing Nursing Education (CNE) and medical staff orientation sessions on quality and patient safety standards.
• Monthly and quarterly reporting of International Patient Safety Goals (IPSG) compliance and data validation.
• Work with the Ops Manager in the development of consistent and organization-wide approaches, policies, programs and action plans from patient safety events/complaints.
• Support and participate in institutional Joint Commission International Accreditation and other quality tools and standards with appropriate processes and procedures.
• Performs clinical audits to ensure provision of safe patient care as per best practices.
• Participating in and offering guidance in the development, implementation, review of clinical policies and procedures in accordance with evidence-based practice.
• Monthly reporting of patient falls and pressure ulcers incidence and facilitating root cause analysis.
• Support operational staff to identify and implement changes to clinical delivery systems to improve patient outcomes.
• Coordinates incident review process for patient safety events.
• Daily review and monthly logging of all transfer outs/transfers within the hospital to ensure quality and safety of patient transportation.
• Conduct monthly ambulance audits.
• Conduct and coordinate monthly open and/or closed charts audits and compile data to ensure compliance with clinical documentation standards.
• Perform any other duties assigned by the supervisor or his/her designee.

Education and Experience:

• Minimum bachelor’s degree in nursing from a recognized university/college.
• Valid registration and practicing license with the Tanzania Nursing and Midwifery Council (TNMC).
• Relevant active clinical experience, minimum two (2) years of experience in a hospital environment required.
• A background in health management or public health would be advantageous.

Equal Employment Opportunity (EEO) Statement:

Aga Khan Health Service, Tanzania (AKHST) is an equal opportunity employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. Applicants from all age, sex, religion, race, national origin, and individuals with disabilities are strongly encouraged.

Duty Station:

Dar es Salaam

Application Instructions:

Please Note: Only shortlisted candidates will be contacted for interviews.

Application letter, CV, and education certificates should be submitted electronically to: hr@akhst.org with the subject line of the position.

Closing Date for Submission of Applications: End of business day on Sunday, 11th May 2026

Environmental Commitment:

AKHS is concerned about the climate and environmental crises we face and is doing everything possible to reduce our own impact, encouraging others to do the same, and advancing understanding in this field. AKHS has set itself the task of getting as close to net-zero carbon operations as possible by 2030. We expect all staff to contribute to achieving these aims in the context of their roles. We encourage applicants with previous experience or an interest in this field to apply.