JOB PURPOSE

Determining and Monitoring of agreed quality procedures, standards, and processes in MFS business while driving the MFS strategic planning objectives by focusing on enhancing customer experience and business productivity.

CORE RESPONSIBILITIES

• Coordinate with MFS functions to consolidate key MFS related plans and roadmaps aligning to overall MFS strategy.      
• Validate all changes/modifications on interfaces or processes that affect customer experience to ensure seamless experience is maintained at all times  
• Spearhead the MFS Consumer Understanding (CU) surveys/studies along side with main MIC Marketing on specific topics that are set to drive specific product adoption or awareness 
• Review manual processes and recommend feasible enhancements to achieve automation and simplicity to bring about efficient and effective value addition 
• Compute and propose value addition in terms of saving and/or revenue attraction for all initiatives designed to improve quality of service or internal processes   
• Ensure adaptation of the Code of Conduct on MFS Business across all MFS functions as means to ensure meeting the business objectives in risk-free approach    
• Own the reporting of the MFS KPIs such as: e-money creation, pending transactions, reversal, wallets management, interest management, trust funds management …etc.       
• Overlook the MFS operations unit and define the set procedures governing it      
• KPIs of this target is driven from reaching a world-class customer experience (as defined by the management) alongside to reaching the best in class controls as defined by Millicom Group and the GSMA Code of Conduct 
• Act as a point of intersection between the commercial team, operations, and finance  
• Act as a single point of contact with external and internal auditors 
• Single point of contact with the platform provider

QUALIFICATION AND EXPERIENCE 

• 10+ years of experience in MFS, Financial Services, Finance and Product Management

• Proven track of success in working with MFS Products

• Full understanding of the MFS importance / dynamics in the Tanzanian Market

• Capable of managing complicated legal agreements

• MBA, CFA, CMA is a plus 

"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"

Only Successful Candidates will be contacted