About Zanlink

Zanlink is Zanzibar's leading Internet Service Provider, delivering reliable connectivity and digital solutions to residential, SME, corporate, hospitality, and government clients across the islands. We are looking for a highly organized, results-driven professional with a strong collections mindset to join our Finance team as an Accounts Receivable & Collections Officer.

Key Responsibilities

This role is primarily focused on debt collection and revenue recovery, with supporting billing and reconciliation duties.

Debt Collection & Credit Control (Primary Focus)

• Drive debt collection activities in accordance with company policies and approved debt collection procedures.
• Prioritize overdue and high-risk accounts to maximize collections and achieve monthly collection targets.
• Prepare and maintain accurate debtor aging reports and collection trackers.
• Escalate chronic, disputed, or high-risk accounts with appropriate recommendations, including payment arrangements, service suspension, account termination, or referral to third-party debt collection agencies.
• Build and maintain positive relationships with customers while ensuring timely recovery of outstanding debts.
• Produce weekly and monthly collection performance reports for management review.

Billing & Accounts Receivable Support (Secondary)

• Generate monthly bill runs and ensure all customer invoices are dispatched by the 3rd working day of each month.
• Perform daily and weekly revenue reconciliations covering new sales, upgrades, downgrades, suspensions, reconnections, and churned customers to ensure billing accuracy and revenue completeness.
• Conduct regular reconciliations between active customer services and billed circuits to identify and correct any revenue leakage.
• Maintain accurate customer billing records and ensure all services are billed correctly and on time.
• Investigate billing disputes and work closely with customers and internal departments to ensure timely resolution.
• Perform any other duties assigned by management from time to time.

Qualifications & Experience

• Diploma or Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• Minimum of 2 years' experience in Accounts Receivable, Credit Control, Billing, or Collections (with a good track record for collections).
• Experience in the telecommunications, ISP, utility, or service industry will be an added advantage.
• Strong understanding of debtor management and revenue reconciliation.
• Good knowledge of Microsoft Excel and accounting systems.
• Excellent communication, negotiation, and customer engagement skills.
• Ability to work independently and meet collection targets.

Key Competencies

• Strong attention to detail.
• High level of integrity and professionalism.
• Analytical and problem-solving skills.
• Excellent follow-up and organizational abilities.
• Results-oriented with a strong collection mindset.
• Ability to work under pressure and meet deadlines.

What We Offer

• Competitive salary package.
• Performance-based monthly collection incentive.
• Medical insurance.
• Opportunity to work with Zanzibar's leading ISP.
• Professional growth and development opportunities.

How to Apply

Interested candidates should submit:

• Updated CV
• Cover Letter
• Copies of relevant academic certificates

Applications should be sent to: Kevin.Mremi@liquidtech.co.tz

Application Deadline: 18th September 2026

Zanlink Limited is an equal opportunity employer. Only shortlisted candidates will be contacted.