Adc Supervisor

Job Purpose:

Reporting to the Head of ICT and Operations, the ADC Supervisor shall oversee and coordinate the day-to-day operations of the ADC back-office systems, ensuring efficient management, system reliability, and compliance with operational standards, with smooth transaction processing and system integrity.

Job type: Full-time

Key Responsibilities:

• Oversee monitoring and maintenance of ADC backend systems for optimal uptime.
• Coordinate timely resolution of system issues and escalations.
• Supervise transaction processing, reconciliation, and system upgrades.
• Ensure the team adheres to security protocols, regulatory requirements, and internal policies.
• Monitor and report on risks, fraudulent activities, and system breaches.
• Support audit activities and ensure findings are addressed promptly.
• Identify process improvements to enhance system performance and user satisfaction.
• Collaborate with IT, business units, and vendors on system enhancements and implementations.
• Monitor, maintain, and support ADC backend systems to ensure uptime and performance.
• Process and reconcile transactions from various ADC platforms.
• Perform system upgrades, patches, and backups as required.
• Maintain accurate records of transactions and system logs.
• Generate and analyze operational reports to support decision-making.
• Ensure data integrity and confidentiality across ADC systems.
• Work closely with front office ADC staff, IT, and business units to resolve issues.
• Provide technical support and training on ADC backend processes.
• Assist in testing and implementing new ADC products and features.
• Any other duties assigned by the line manager.

Qualifications:

• Bachelor’s degree in IT, Computer Science, Business, or related field.
• Minimum 3 years’ experience in banking operations or IT systems, with at least 1 year in a supervisory role.
• Strong leadership, analytical, and problem-solving skills.
• Good knowledge of ADC platforms, transaction processing, and compliance requirements.
• Excellent communication and team management abilities.

Application Process:

Applications should be done by sending a detailed CV, certified copies of certificates, and a cover letter to recruitment@mwalimubank.co.tz by Friday 13th June 2025. Women are encouraged to apply. Only shortlisted applicants will be contacted.