HR World Ltd, on behalf of our client, we are looking for a highly skilled Application Support Engineer to support ongoing Fuel Integrity Solution (FIS) projects in Tanzania. The role will be responsible for incident management, solution monitoring, deployments, quality assurance, documentation, and collaboration with local and global technical teams.
Respond to incidents and problems related to FIS (Fuel Integrity Solution) projects
Develop, customize, and implement solution monitoring capabilities
Automate detections and actions to improve responsiveness to abnormal system conditions
Use monitoring tools to drive analysis, troubleshooting, and problem-solving
Deploy new versions of FIS and application modules to operations
Utilize automation tools for scripting and deployment tasks
Conduct Solution Acceptance Testing (SAT) to validate new releases before production deployment
Collaborate with Service Centre, Field Service, Global L2 Support and development teams
Document technical issues, resolutions, workarounds, and improvements
Share technical knowledge with other Application Support Engineers locally and globally
Troubleshoot and resolve application support issues promptly
Investigate and identify root causes of critical or recurring application issues
Perform deployment of validated application releases into production environments
Work closely with project teams on deployments and implementation of new modules
Prepare and maintain technical documentation and work instructions
Train and coach new application support engineers
Lead the implementation and support of Business Intelligence platforms in assigned projects
Bachelor’s degree in Computer Science or a related technical field
Minimum 5 years of experience in IT Application Support, IT Operations, or System Administration
Strong troubleshooting and debugging experience for complex applications and systems
Ability to interpret logs, perform tracing, and conduct root cause analysis
Strong knowledge of Linux and Virtual Machines (VMs)
Hands-on experience with Shell scripting
Experience in application deployment and deployment automation tools
Competent knowledge of at least one database (schema understanding and SQL DML)
Experience with at least one programming language (Python, Java, C, etc.)
Knowledge in incident management and ITSM tools such as JIRA
Experience using documentation tools (e.g., Wiki)
Experience with Nagios, Splunk, or similar monitoring tools
Knowledge of Docker, OpenShift, Kubernetes, or related container technologies
Excellent English communication skills
Interested candidates may send their CVs to career@hrworld.co.tz before 2nd December 2025.
Only successful candidates will be contacted.