This position is located in the Information Technology Support Section (ITSS), Registry, of the IRMCT Arusha branch. The candidate will work under the direction of the Information Systems Officer and the supervision of the Chief, Information Technology Support Section. *Appointment of the successful candidate to this position will be subject to budgetary approval.
Within limits of delegated authority, the Audio-visual Technology Officer, FS-6, will carry out the following duties:
- Supervises the staff and work of the IT Court Support Units and coordinates audio-visual operations during court sessions of both branches of Mechanism.
- Plans, develops, and oversees the implementation of audio-visual information technology projects, in close cooperation with the Information Technology Services Section, Court Support Services Unit, External Relations Office, MARS and other sections staff in both branches of the Mechanism;
- Provides coordination planning, support and maintenance of audio-visual technology across both branches of the organization;
- Coordinates the identification evaluation, procurement and delivery of specialized audio-visual technology equipment;
- Oversees the installation, operation, maintenance, repair, upgrade and management of all audio-visual technology assets and related technical systems;
- Establishes performance standards for audio-visual technology and related multi-media equipment and services, and recommends corrective measures to improve service quality and operational performance;
- Identifies appropriate standards to procure necessary audio-visual technology and multimedia equipment at the least cost and in the most expeditious manner;
- Provides support for the development of specifications for procurement of equipment;
- Evaluates vendor proposals, performs tests and recommends selection of audio-visual technology and related multimedia equipment;
- Installs, operates and maintains a diverse range of audio-visual technology equipment, including broadcast equipment and other studio equipment, computer assisted systems, tools and software, video-conferencing systems, court evidence and distribution equipment including smart technology and other associated ancillary systems and support equipment;
- Coordinates specialized needs, rental of equipment, liaising with international press, NGO representatives and vendors to support special events and press conferences;
- Recommends technical hardware and software improvements to enhance service delivery;
- In close cooperation with the Information Technology Services Section, Court Support Services Unit, External Relations Office and MARS, the Audio-visual Technology Officer establishes procedures for the operation and maintenance of Court, Conference and Public Information systems;
- Plans and supervises the audio-visual and related systems technical and operational support services for the branches and field offices;
- Provides technical input to services related to the planning, implementation and maintenance of audio-visual technology projects;
- Oversees the installation, operation, maintenance, repair, upgrade and management of all public information, audio-visual technology, videoconference assets and related technical systems;
- Ensures proper care in the use and maintenance of equipment and supplies;
- Provides inputs for annual technology and equipment budget requests and control expenditures;
- Conducts research on new technologies as requested; keeps abreast of development in the field; leads in testing and evaluating new products and technologies;
- Determines Audio-visual technology training and support requirements and oversees the provision of such training to IT audio-visual technicians and other staff requiring familiarization in the use of technology, as necessary;
- Performs other related duties as required.
- Professionalism: Ability to provide audio-visual coverage in multi-camera, live video environments. Extensive knowledge of operational requirements in a court setting. Working knowledge of UN procurement policies. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations.
- Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.
- Technological Awareness – Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.
MANAGERIAL COMPETENCIES
- Managing Performance – Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.
- Judgement/Decision-making – Identifies the key issues in a complex situation, and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organisation. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary.
High school diploma or equivalent. Technical or vocational certificate in audio-visual technology or a related field is a requirement.
Minimum of ten (10) years of experience in the field of audio-visual technology, preferably in area of court operations and including coverage of multi-camera, live-video environments. Proven experience in planning, implementing and managing complex audio-visual projects.
The minimum ten (10) years of relevant work experience is reduced to 5 years for candidates who possess a first level university degree.
English and French are the working languages of the Mechanism. For the post advertised, fluency in oral and written English is required. Working knowledge of French and/or Kiswahili is an advantage.
There may be a technical test followed by a competency-based interview.