Overview

Our client is a part of an African bank, which operates through a network of commercial banks in 18 countries. Currently, the bank in Tanzania has a network of 27 branches.

Based in Morogoro, this role is responsible for ensuring overall Branch Management; staff management, business growth and development, operational excellence. Also to develop and implement business strategies to deliver performance and growth targets while maintaining a good business environment.

Responsibilities

• Advise walk-in clients on the various accounts and facilities
• Be involved in corporate social responsibility to improve visibility for the bank
• Build and improve the quality of business and retail clients
• Check and forward daily and weekly reports to Head office departments
• Ensure Branch coordination; weekly and monthly meetings with retail officers, Branch meetings and training of branch staff
• Ensure branch staffs comply with statutory regulations and bank internal procedures
• Ensure the development of branch profitability
• Ensure service delivery standards are maintained in the branch
• Establish and develop sales opportunities to archive targets and meet customers’ expectations
• Implement business plans prepared in collaboration with the sales coordination structure to ensure achievement of objectives
• Implement, monitor and analyze the achievements of the branch objectives.
• Make regular customer visits to retain existing customers and to build loyalty
• Manage and monitor team workflow at the branch in line with set targets
• Manage term deposits
• Monitor and analyze with Sales Coordination Unit, the quantitative and qualitative achievements of the branch
• Monitor commercial risk and debt collection
• Monitor overstepping reports and advising accordingly
• Organize the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns
• Prepare and analyze credit applications for presentation to the credit department.
• Prepare the branch budget and strategy and ensure profitability
• Promote new business by selling banks products to new clients
• Provide customer balances
• Review all branch reports and oversee daily operations of all areas of the branch
• Any duty as may be assigned by a supervisor and or Head of Retail

Technical Skills

• Knowledge of banking
• Knowledge of market practice
• Excellent analytical and interpretational skills
• People management skills
• Budgeting skills
• Excellent planning, organisation and execution skills
• Positive and flexible attitude towards change and competition
• Computer literacy and familiarity with standard office computer applications
• Strong problem solving and decision making skills

 Other Skills and Professional Qualifications

• An Advanced Diploma/Degree in either Commerce, Finance or Marketing
• A minimum of 4 years’ experience in Banking Operations
• A good understanding of Banking Operations and Products
• Knowledge of Microsoft Excel Products
• Excellent interpersonal and communication skills
• Conflict resolution skills
• Negotiation and influencing skills
• Team player and strong leadership and management skills.

Ref: KEN000222/WA