Branch Manager

HR World Ltd, on behalf of our client, is seeking a Branch Manager responsible for customer retention, branch productivity, enhanced customer service and loyalty, and generating growth through effective customer relationship management and sales to achieve branch business targets.

Responsibilities

• Ensure business growth through marketing bank products; build and maintain existing and new customer relationships to achieve annual business targets.
• Manage the branch’s liability portfolio and cross-selling.
• Ensure customer retention by enhancing customer service at the branch level (e.g., monitoring customer complaints and transactions, meeting with high-net-worth clients regularly, and maintaining personalized relationships).
• Ensure branch business practices comply with relevant banking laws, regulations, systems, and procedures.
• Ensure timely submission of reports (e.g., periodic business, call reports, and surprise check reports).
• Coordinate the review of branch risk control self-assessments (RCSA) with the Branch Operations Manager.
• Develop, update, and maintain risk procedures and systems regarding risk identification, assessment, monitoring, mitigation strategies, and reporting.
• Implement board/management directives for the branch effectively and timely.
• Overall in charge of department staff, including leave management, training, coaching, and mentoring.
• Support the Head of Business Development in preparing branch business-related budgets by providing input.

Qualifications

• Bachelor's Degree in Business Management, Marketing, Economics, Accounting, Finance, or a related field.
• 5+ years of proven working experience at the Branch Manager level.
• Excellent organizational skills.

Interested candidates should send their CVs to career@hrworld.co.tz before December 3, 2024. Only successful candidates will be contacted.