Branch Manager - Moshi
Job Requisition ID: R-15975554
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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories:
- To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
- Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
- Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.
Job Description
Job Purpose
To drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement of operational rigor excellence in branches with up to 50 staff members or branches with single customer categories:
- To drive implementation of business and service strategies to deliver Retail and Business Banking performance and growth targets in the branch.
- Provide powerful leadership in the branch to ensure the delivery of the business plans by establishing a high-performance culture amongst the branch team.
- Achieve operational rigor excellence and maintenance of a healthy business environment through strict adherence to operations and compliance policies and guidelines.
Main Accountabilities and Approximate Time Split
Driving Business Performance (40%)
- Implement business strategies to deliver performance and growth as communicated by the Head of Customer Network.
- Drive branch performance against key performance standards in areas including: balance sheet growth, sales growth and income contribution, cost performance, credit management, employee satisfaction, customer experience, operational risk and control rigor management.
- Provide clear direction to branch staff on the Retail and Business Banking business objectives.
- Establish relationships with key clients or business influencers in the local area.
- Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved.
- Understand the local business drivers and issues that have an impact on branch performance.
- Identify business improvement opportunities and make appropriate recommendations to the Head of Customer Network.
People Management and Development (30%)
- Develop and communicate an annual plan to optimize resources (Financial, human and physical).
- Prepare a resource and capacity plan for the branch.
- Build and develop a high-performing team.
- Maximize performance of the branch team members.
- Drive employee development and engagement.
- Conduct effective performance management for direct reports.
- Monitor and ensure that all Branch Key Performance Indicators are achieved.
- Share knowledge, experience and best practice with branch team members.
- Create an empowering environment for direct reports.
- Effective resource management/planning.
- Initiate HR processes for direct reports when required.
- Acts as escalation point for grievance cases within the branch.
- Pursuing own development to increase personal effectiveness.
Compliance Management (15%)
- Ensure the branch operates in a compliant manner.
- Monitor branch operations and control performance.
- Report all incidents within the branch.
- Sign off all budgeted branch expenses.
- Sign off all dormant accounts.
- Hold cost center for network related non-branch expenses.
Customer Service Management (15%)
- Understand and articulate aggregated feedback at branch level.
- Ensure high-quality, knowledgeable service levels in branches.
- Build a motivated, committed and focused Branch teams.
- Ensure branch service excellence.
- Ensure all customer contact points in the branch are of the highest service standard.
Risk and Control Objective
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
- Understanding of own role in the end-to-end processes.
- Adhere to Absa’s policies and procedures.
- Report all risk events / incidents / issues.
- Proactively look for ways to improve the control environment.
- Continuous and proactive engagement with regulatory bodies, unions where applicable.
- All mandatory training completed to deadline.
Technical Skills / Competencies
- Leadership, people management, coaching and team building skills
- Strong communication and Presentation
- Excellent relationship building skills
- Good networking skills
- Strong problem-solving skills
- Business Acumen/Business Awareness
- Credit appraisal skills
- Credit Risk Management
- Driving Customer Experience
- Operational Risk Management
- Stakeholder Engagement
- External market awareness
- Commercial Effectiveness
- Strong negotiation and influencing skills
- Performance Management
- Resource Management and planning.
- Cultural and Change Management
- PC skills
Knowledge, Expertise and Experience
Essential
- University degree in a relevant discipline or relevant experience
- At least 5 Banking / Financial Services experience
- Business understanding and management experience
- Working knowledge of Branch Operations and Controls
- Demonstrable experience in Customer Service management
- Hands-on experience of sales management
- People management experience of big teams
- In-depth knowledge of banking products
- Detailed working knowledge of operational and credit risk policies and procedures
- Good working knowledge of people’s policies and procedures
- Thorough understanding of the banking industry practices and regulations
- Well informed on general economic, political and business environment.
- Up-to-date knowledge of competitor and market activity in local area
- In-depth understanding of core banking operating IT systems e.g. Flexicube
Absa Values
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
Bachelors Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)