Role purpose:

• Facilitate the acquisition of business requirements
• Translation of business requirements into technical actionable items
• Ensure that the needed quality is delivered

Key accountabilities and decision ownership

• Requirement acquisition and Translation
• Collecting and documenting business requirements and translate them into Technical specifications.
• Engaging business users and process owners to come up with a solution as per the business requirements
• Documenting the user requirements document and ensure signoff with all stakeholders before sending it to the supplier.
• Ensuring the supplier understands all the requirements and our prerequisites if any
• Suppliers’ evaluation
• Performing technical evaluation to ensure that all solutions proposals from  the solutions  providers match our requirements
• Analysing the solution design and architecture to ensure it is cost-efficient.
• Analysing all risks associated with choosing each supplier
• Ensuring that suppliers fully comply with all our security baseline standards.
• Business Process Modelling
• Documenting  and maintaining the Vodacom product catalogue
• Budget Administration
• Facilitating Budget approvals for PO issuance of projects
• Logging budget transfers
• Reporting Analysing and preparing IT and Billing group monthly availability reports. The reports consist of Systems availability reports, Services availability reports, M-Pesa benchmark report, Customer experience reports and Supplier’s performance reports.
• Demand Management Analyst
• Be the SPOC for Demand Management for IT.
• Manage the day to day operations of demand consisting of being present in all meetings
• Update and maintain the demand  management tracker
• Update and maintain the resource  management tracker
• Prepare the demand management reports as and when required

Core competencies, knowledge, and experience

• Excellent analytical and logical reasoning skills
• Excellent communication skills
• Strong stakeholder management skills
• Able to adapt to Agile
• Able to challenge the status quo

Must have technical/professional qualifications:

• Degree in Computing or Telecommunication field.
• At least 2-4 years’ experience in Computing/ or Telecommunication field
• ITIL Certification would be advantageous.
• Systems Analysis, Design, development, and implementation & Business Communication    
• Project Management knowledge would be advantageous  
• Programming knowledge
• Database Development & Administration
• Financial administration knowledge would be advantageous