Location: Mtwara Branch, Tanzania
Employment Type: Full-time
Job Requisition ID: R-15985398
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
The main purpose of this role is to drive Loan and Advances, Deposit, and alternative product growth at the branch. This entails managing all Sales Activities, Supporting, monitoring, and training of Branch Sales Officers in all respective branches.
Customer acquisition /recruitment
Visit existing customers frequently
Ensure all customer acquisition points are working perfectly at all times
Enhance customer experience
Identify areas / sectors relevant for business growth in their locality
Identification, soliciting, KYC, and risks review of potential customers and approach them to open an account
Work with the Business Development Partner to initiate the development of relevant products for the particular locality
Consistently provide feedback to the Head of Customer Network on the performance of different products and services at respective branches
Engage with Corporate and Institutional Banking (CIB) and Business Banking (BB) departments to understand retail opportunities from their clients (One Bank Concept)
Address customer queries in relation to business matters.
Proactively understand the business dynamics in the locality and take advantage to grow deposits.
Supervise all deposit mobilization campaigns in branches.
Proactively and continuously solicit deposits from all clients of the Bank to meet the Bank’s deposit targets.
Proactive following of activities identified on the branch activity calendar.
Cross-sell all bank products – Mobile Phone Banking, Internet Banking, Agent Banking products, Insurance Products, all Deposit Products, Loan products, FX, Transfers, etc.
Collection of market intelligence information on local competition, products, and levels of service.
Drive customer engagement activities in branches.
Go out to interact with the Bank’s clients/potential clients in order to win their confidence and create customer loyalty.
Identify potential clients and strategize to add them to the list of NBC customers through informative meetings and product discussions.
Develop, build, and maintain long-term relationships with all segmented customers by listening to them, sharing problems, and finding joint solutions.
Manage customer business contacts, participate in corporate customer social occasions, and manage all aspects of interactions the bank has with its customers.
Maintenance of business acquired to ensure customer activeness and reduce churn.
Maintain a database of High Net Worth customers in the branch.
Monitoring of branch business growth through KPIs.
Loan turnaround time for loans and recovery support.
Responsible for PAR and NPL of the Branch retail loans.
Providing inputs and reports to Stressed Asset Management Units and facilitate recovery efforts at the Branch level.
Coach and mentor the branch Sales team on a regular basis.
Monitor and report performance as per agreed KPIs.
Participate in branch budgeting for all Sales-related activities.
Carry out other duties as assigned by the Branch Manager.
Prepare various reports and business proposals for management approval.
Bachelor Degree in Business Administration
3 years of banking experience
Broad knowledge of banking practice (Product knowledge) and bank regulations
Strong Customer Service management
Customer Handling awareness
People Management
Bank Products awareness
Analytical skills
Selling and cross-selling skills
Awareness of BOT Regulation
Risk Management
Commercial mindset - Junior (Meets some of the requirements and would need further development)
Customer Excellence - Service Delivery (Meets all of the requirements)
Digital familiarity (Meets all of the requirements)
Effective communication - Basic (Meets all of the requirements)
Experience in a similar environment
Higher Diplomas - Business, Commerce and Management Studies
Openness to change (Meets some of the requirements and would need further development)
Product and/or Service Knowledge (Meets all of the requirements)
Sales Management (Meets some of the requirements and would need further development)