Business Support Manager

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

Be member of the NBC Business Support Team with responsibility for the delivery of turnaround strategies to a portfolio experiencing financial stress. Take responsibility for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve long-lasting turnaround solutions so that the customer can be returned to a Relationship Manager/Officer in the Corporate/Business Banking DepartmentActs as a point of contact for the Country BS team throughout EWL to discuss specific problems, and recommending solutions or strategies in acting capacity in the absence of BS&CR Team LeaderAct as a liaison of the department with Legal, RCU, Finance and BS – Africa.

Job Description

Sales and Service 20%

Outputs:

• Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers/Officers, regarding the agreement to, and implementation of strategy e.g. new lending propositions, terms and conditions of continuing Bank support etc. 
• Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages, increases customer satisfaction and enhances the NBC’s Brand.
• Identify sales opportunities, progressing these in partnership with Relationship Managers/Officers and Group companies where appropriate
• Ensure appropriate pricing is achieved in liaison with business
• Creation and updating of CCRS / Credit Applications ensuring mandatory policy and procedures have been adhered to and that technical and security matters are correct

Business Management-75%

Outputs:

• Lead discussions with Relationship Managers/Officers to identify Bank risk, Business risk and critical issues for specific customers. Lead proactive formulation and implementation of strategies to improve Business and Bank risk.
• Actively manage customers, through customer visiting, to ensure business and banking risk issues are addressed in a timely manner
• Obtain customers’ commitment to implement appropriate strategies and actions to improve business and Bank risk
• Monitor customers’ progress by appraising results revealed by their reporting packages, reviewing / quantifying business and Bank risk.
• Analyse / appraise lending propositions, customers’ plans / strategies and budgets & cash flow - sensitivity analysis.
• Sanction reviews and renewals of lending propositions, and strategies and actions to improve risk in the Country BS portfolio.
• Liaise with group Companies to ensure coherent management of customers, where there are mutual relationships
• Act as a reference point for customer relationship and credit teams for discussions on specific cases or where more general input from a BS “specialist” is required.
• Develop network of contacts internally and also with local external professionals in order to maximize effectiveness in assisting customers.
• Promote the BS team to internal audiences (including relationship and credit teams and group companies) and professionals.
• Where appropriate, manage the use of professionals including accountants, turnaround managers, solicitors and property professionals, obtaining customer’s agreement to their use, preparing instructions and reviewing results.
• Transfer account responsibility out of team when appropriate, including possibly to a Corporate Recovery Team
• Ensure data integrity is maintained
• Raise provision if required
• Prepare and submit reports to Exco, the local Board, and its sub-committees when required

Staff Management-5%

Outputs:

• Responsible for a small section within the Team
• Set objectives, drive performance and provide feedback to ensure targets are met.
• Use management information to monitor and provide feedback to ensure targets are met.
• Identify risk skills gaps and communicate and meet identified training needs by effective coaching and counseling.
• Provide assistance and advice to team members in formulating strategies regarding the more complicated accounts in their own portfolios.

Good credit risk skills

Good relationship management skills

Strong analytical and numerical skills

Strong communication and report writing skills

Good knowledge of Microsoft Excel and other spreadsheet/database applications

Strong planning, coordination and time management skills.

(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

Preferred

• Experience of both corporate relationship management and credit risk analysis
• Experience of dealing with senior management of corporate entities
• Strong negotiation skills
• Detailed understanding of policies for provisions / NAD / write offs.
• Good knowledge of the local legal system, insolvency law and security issues, and the options available to the Bank.

Essential

• Good understanding of the role of Business Support and Corporate Recoveries in Tanzania
• Previous experience of relationship management of corporate customers
• Previous experience of credit risk analysis and/or sanctioning
• Experience of working under pressure and with very little supervision
• Sound banking experience
• Good knowledge in dealing with credit risk, particularly distressed assets.

Preferred

• Graduate in B.COM Accounting and/or Finance and/or Experience Banking Professional

Qualifications

Bachelors Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Process optimisation (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements), Risk Management (Meets all of the requirements)