Call Center Agent Job Vacancies at Onfon Media Ltd
Organisation: Onfon Media Ltd
Position: Call Center Agents (5 Positions)
Location: Dar es Salaam, Tanzania
Job Category: Customer Care and Customer Support
Date Posted: November 4, 2026
Application Deadline: November 13, 2026
About Onfon Media Ltd
Onfon Media Ltd is inviting applications from qualified and motivated candidates to join its team as Call Center Agents.
Job Description: Duties and Responsibilities
- Handling Inbound and Outbound Calls: Manage customer enquiries, resolve issues and provide information about the company’s products and services.
- Customer Support: Assist customers with their concerns, troubleshoot problems and ensure customer satisfaction.
- Data Entry and Documentation: Record accurate customer information in databases and maintain detailed records of customer interactions.
- Customer Follow-Up: Follow up on customer enquiries that cannot be resolved immediately and ensure timely resolution.
- Adherence to Procedures: Follow company scripts, guidelines and established protocols to ensure consistent service delivery.
Qualifications and Requirements
- Bachelor’s degree in a related field.
- Previous experience working in a call centre or customer support role.
- Strong active-listening and verbal communication skills.
- Good problem-solving abilities.
- Ability to multitask and manage time effectively.
- Fluency in both English and Kiswahili, including spoken and written communication.
How to Apply
Interested and qualified candidates should send their CV to the email address below:
Application Email: cv@onfonmicrofinance.co.tz
Suggested Email Subject: Call Center Agent Application – Onfon Media
Application Deadline: November 13, 2026
Applicants are encouraged to submit their applications before the closing date.