MSI Tanzania is a leading provider of Sexual Reproductive Health and Rights (SRHR) services in Tanzania, operating since 1989. As part of MSI Reproductive Choices, a global organization in 36 countries, we collaborate with the Government of Tanzania to deliver high-quality, client-centered reproductive health services and information across all regions. We are committed to safeguarding children, young people, and vulnerable adults.
We are recruiting for the following exciting positions:
Center Managers – Marie Stopes Clinics (3 Positions)
Duty Stations: Mwanza, Arusha & Makambako
Under the direction of the Senior Center Manager and Director of Operations, the Centre Manager is responsible for planning, organizing, directing, controlling, and coordinating the activities of the center. You will ensure the effective and efficient delivery of services, supervise, lead, and motivate center staff. This role involves coordinating service providers and non-service providers to ensure the center is sustainable and achieves MSI Tanzania's mission and vision.
Lead overall coordination of center activities for efficient service delivery and achievement of MSI mission and center business targets.
Provide visionary leadership to drive organizational growth, performance improvement, and innovation.
Collaborate with senior leadership, department heads, and medical staff to develop and execute strategic initiatives.
Manage team spirit and productivity through on-the-job coaching, motivation, and continuous performance target setting and review.
Ensure financial sustainability and continuous growth of the center business through service promotion, diversification, and efficient resource management.
Implement initiatives such as client referral schemes, marketing plans, client-centric care, center branding guidelines, and future business development strategies.
Assess private sector activity and propose solutions for business challenges.
Manage human resource issues in line with MSI HR policy, with support from the HR department and the Centre support team.
Plan and efficiently manage the center's supply chain, stock, procurement, and logistics.
Oversee stock management, including receipt, storage, safe keeping, issuance, and regular replenishment based on pre-established re-order levels.
Responsible for monthly expense planning and ensuring all financial transactions comply with MSI financial policies.
Participate in the Centre Ordering Committee to approve supplier requests and authorize purchase requisitions as per the organization's financial policy and delegation of authority.
Perform other administrative duties essential for the day-to-day running of the center.
Ensure compliance with regulatory standards, accreditation requirements, and quality assurance protocols.
Develop and implement policies, procedures, and protocols to enhance operational efficiency and patient safety.
Report on all Clinical Incidents, meeting MSI clinical quality requirements (6 red incidents and a minimum of 10 other types per annum). Ensure all major serious incidents are documented within 24 hours of occurrence and reported to the Senior Center Manager, Clinical Quality Lead, and via the incidence reporting email.
Maintain staff records with contract information, job descriptions, CVs, licenses/registrations, professional certificates, and other documents as advised by Human Resources Lead.
Prepare and share daily/weekly/monthly/quarterly reports on KPIs, financial, and stock status to the support office as per the agreed schedule.
Ensure client records are up-to-date, orderly, properly filed, and readily retrievable according to MSI and Ministry of Health Tanzania standards.
Monitor key performance indicators (KPIs) and operational metrics to assess performance, identify trends, and implement process improvements.
Practice effective problem identification and resolution skills for sound decision-making.
Build strong relations with local government and non-governmental agencies to promote MSI interests and partnerships.
Ensure effective collaboration and synergies with other MSI business activities in the region.
Lead initiatives to enhance patient satisfaction, employee engagement, and overall organizational effectiveness.
Ensure the facility is registered using your personal license and credentials, with support from the support office.
Undertake any other relevant duties assigned by the line manager/department director.
Manage Daily Income received at the center appropriately and diligently, banking it daily without unnecessary delays.
Oversee pricing for services, laboratory tests, and drugs sold, ensuring accuracy and visible display for clients.
Work closely with the Customer Care Advisor to ensure a low rejection rate among corporate clients and high standards of customer care.
Establish good relationships and liaise with local government officials, medical practitioners, corporate client representatives, and community leaders to promote the Centre's activities.
Conduct client exit and satisfaction surveys to determine the quality of services provided consistently.
Lead quality improvement initiatives to enhance patient outcomes, satisfaction, and safety.
Build customer relationship management skills and/or capacity of the Centre team members.
Ensure the best quality of clinical care through regular monitoring, competency assessment, and training of service providers with support from the Clinical Quality Coordinator and department.
Ensure timely reporting of clinical incidents as per MSI guidelines.
Enforce MSI Infection Prevention Standards for the clinic.
Ensure efficient delivery of client-centric care and the confidentiality of all cases, in accordance with accepted standard medical practices and professional codes of conduct.
Ensure online client feedback is collected, analyzed, and action plans are developed and implemented, presenting the status.
Recognized Medical (Clinical) Degree (Medical Officer, Clinical Officer, or Nursing Officer) OR
Business Degree with relevant experience in overseeing or managing a health facility.
At least 5 years' clinical experience, preferably in a health center/facility setting.
At least 5 years of relevant work experience in health sector project management.
At least 2 years demonstrated management experience in a health center or dispensary.
At least 2 years' experience of achieving uniform clinical standards.
Experience in developing and implementing control mechanisms to measure successful service delivery and increase efficiency and effectiveness.
Experience collating information from various sources to produce monthly management reports.
Experience building external relations across different sectors to raise the profile of an organization/product.
Strong leadership skills.
Excellent communication skills, both verbal and written.
Ability to develop and implement strategic plans and drive long-term success.
Proficient in financial management.
Solid understanding of healthcare regulations, accreditation standards, and compliance.
Strong problem-solving skills.
Strong interpersonal skills.
Adaptability to thrive in a fast-paced, dynamic environment.
Decision-making skills to assess situations, evaluate options, and make timely and effective decisions aligned with organizational goals.
Team building and development.
Adherence to high ethical standards and professional conduct.
If you meet the requirements and are motivated to join our team, please send your applications including your Curriculum Vitae (CV) and a cover letter detailing your suitability and interest in the post to:
Director of People and Culture
MSI Tanzania
11 Majuva Street – Mwenge
P.O. Box 7072, Dar Es Salaam.
Telephone: +255 22 2774991 / 4VOIP +255 768 987 780
E-mail: jobs@mst.or.tz
Closing date: All applications should reach the addressee by 26 May 2026.
Please note that only shortlisted candidates will be contacted.