Chief Operations Officer

INDUSTRY: INSURANCE

HR World Ltd, on behalf of our client, is seeking a highly experienced and visionary Chief Operations Officer (COO) who will provide leadership in underwriting, claims, and overall operations. The role holder will be responsible for ensuring service excellence, operational efficiency, risk management, and delivery of customer-centric solutions, while reporting directly to the Chief Executive Officer.

Responsibilities:

• Oversee underwriting and claims functions, ensuring alignment with the company’s risk management framework.
• Drive operational efficiency and process re-engineering across all operational areas.
• Conduct market intelligence to align pricing and products with industry trends and profitability goals.
• Establish and enforce service level agreements and customer service standards across departments.
• Set, monitor, and manage operational budgets to ensure cost efficiency.
• Strengthen customer satisfaction and retention by streamlining service delivery.
• Build and maintain strong relationships with clients, brokers, agents, regulators, and industry stakeholders.
• Oversee the reinsurance program to ensure optimal coverage and risk management.
• Establish and manage an effective risk survey function.
• Lead talent development, staff retention, and performance management initiatives.
• Deliver on strategic and operational performance as defined by the company’s scorecard and objectives.

Qualifications:

• Bachelor’s Degree in a relevant field; MBA is an added advantage.
• Professional qualification in Insurance (ACII) or equivalent.
• At least 10 years’ experience, with 4–5 years in senior management within the insurance or financial services industry.
• Strong experience in operational risk management, process optimization, and cost containment.
• Proven ability to leverage technology and process automation for efficiency.
• Demonstrated track record of improving customer experience through operational excellence.

Interested candidates may send their CVs to career@hrworld.co.tz before 16th September 2025. Only successful candidates will be contacted.