Overview

AAR Insurance (Tanzania) Limited is a subsidiary of AAR Holdings which is the largest and most successful private Insurance company in East Africa. In Tanzania, its Head Office is in Dar es Salaam and branches are in Arusha and Mwanza. AAR Insurance Tanzania Limited offers equal employment opportunities to qualified men and women In line with our corporate objective of constantly reviewing and enhancing the key performance areas we wish to engage the following person:

Corporate Relationship Officer (1 Position)

Purpose of the Position: 

To provide client satisfaction by ensuring that their needs are fully met as per AAR’s obligations to them with adherence to company rules and regulations under minimum supervision. The Successful candidate will be based in Dar Es Salaam and will report to Corporate Relationship Supervisor 

Key Performance Areas:

• Handling customer queries
• Reports in renewal
• Customer Survey
• Monitor Clients 

Duties Include:

• Constantly monitoring clients by being in touch to their maximum satisfaction
• Handling all customer queries, emails, phones or walk-in clients
• Creating and implementing strategies and programs that will ensure sustained retention of AAR’s client
• Ensuring that reports e.g. Renewal notices are sent to clients 3 months before expiring date.
• To facilitate and ensure that customer survey is done.
• To ensure that funeral benefits to members are paid in time.
• Any other duties assigned to you by the Customer Service Manager

Key Performance Measures:

• High customer retention
• Improved customer satisfaction
• Minimum Level of customer complaints
• 3 corporate visits per week

Level of Education, skills, and Experience

• Diploma / Degree in Human Resources, Marketing or Insurance
• An insurance qualification e.g. COP or higher will be an added advantage
• Clear and effective communication skills
• Good Presentation Skills
• At least two years experience in customer service accounts

How to Apply

Applicants are requested to enclose a detailed CV, cover letter and copies of relevant testimonials and send to the:
Human Resources Officer
AAR Insurance (Tanzania) Ltd
AAR Insurance (T) Ltd Plot 74 Serengeti Road, Warioba Street Off Mwai Kibaki Road, Mikocheni
P.O. Box 9600
Dar es Salaam
Or by mail to kkhamis@aar.co.tz
The deadline for submitting applications is close of business Friday 12th October 2018.