Courier

Reference Number: EX25002LH

Location: Dar es Salaam, Tanzania

Reporting to: Supervisor

Job Description

Ensure tight deadlines picks up, handles and delivers time sensitive documents and packages in a safe and punctual manner considering traffic patterns, alternative routes, traffic regulations, and driving conditions in order to meet customer and DHL time requirements.

• Manage the maintenance of allocated vehicle.
• Assist with the implementation of best office practices, including being on time and represent yourself in a smart and start manner.
• Carry out pre-start check on the motorbike/vehicles and report any abnormalities.
• Attend to assigned by management all other duties from time to time.
• Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.
• Work under general supervision with regular review and guidance from a supervisor.
• Refer complex and unusual problems to supervisor.
• Comply with all company policies and procedures, including those in relation to health, safety, environment and community.
• Follows up on all customer enquires.
• Informs Supervisors and Team Leaders on all service related issues.
• Provides quality feedback to customer service on service incidents when need arises.
• Generate and provide good sales lead to sales team.
• On an ongoing basis, seek out and implement opportunities for continuous improvement within the operation domain.

Minimum Requirements

Knowledge and Skills

• A valid Tanzanian driver’s license
• 1-3 years of experience in area of responsibility.
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function.
• Demonstrates basic knowledge of a technical or specialty area.
• Readily learns and applies new information/concepts in area of practice.
• Advanced Certificate of Secondary School (Form Six)
• VETA Training Certificate is an added advantage
• Good communication skills, both oral and written in English and Swahili
• Team work

Behavioral competencies

• Honesty
• Integrity
• Accountable