Customer Consultant / Sales Specialist (Building Materials)

Recruiting Agency: People Project (Recruiting on behalf of a leading Building Materials client)

Location: Dar es Salaam, Tanzania

Category: Sales & Marketing / Showroom Operations

Job Type: Full-time (On-Site)

Industry: Building Materials / Ceramic Tiles & Sanitaryware

Application Deadline: November 30, 2026

Role Overview

People Project is recruiting on behalf of its client—a major operator in the building materials sector—for a customer-focused and commercially driven Customer Consultant (Sales Specialist). Based in a high-end showroom in Dar es Salaam, you will engage prospective buyers, provide technical and aesthetic product advice on ceramic/porcelain tiles and sanitaryware, and drive showroom revenue growth.

Key Responsibilities

1. Customer Engagement & Relationship Management

• Welcome showroom visitors, prospective buyers, and project clients, delivering a premium customer experience.
• Assess client requirements, preferences, budgets, and project specifications to recommend tailored finishing solutions.
• Provide expert consultations on porcelain/ceramic tiles, sanitaryware, finishes, applications, and technical specifications.
• Cultivate long-term relationships with homeowners, contractors, interior designers, architects, and property developers to foster repeat business.

2. Sales Generation & Revenue Growth

• Consistently meet and exceed assigned monthly and quarterly individual sales targets.
• Manage the complete end-to-end sales cycle—from initial consultation and needs assessment to quotation, negotiation, and order closing.
• Prepare accurate pricing proposals and quotations in alignment with company commercial guidelines.
• Actively pursue upselling and cross-selling opportunities across complementary product categories (accessories, grouts, sanitaryware).

3. Product Knowledge & Market Awareness

• Maintain in-depth knowledge of the showroom’s entire inventory, specifications, applications, and stock availability.
• Conduct live product demonstrations to guide clients toward informed purchasing decisions.
• Track market trends, customer preferences, competitor pricing, and industry developments to share actionable feedback with management.

4. Sales Pipeline & Operations Management

• Record and maintain accurate records of customer interactions, quotations, and pipeline progress within the CRM/ERP system.
• Follow up on outstanding quotes to maximize conversion rates.
• Maintain showroom visual merchandising standards, ensuring displays, catalogues, and pricing tags are clean, accurate, and accessible.

5. Cross-Functional Coordination & After-Sales Service

• Partner with warehouse, procurement, logistics, and finance teams to verify stock availability, confirm payments, and coordinate timely deliveries.
• Perform post-purchase check-ins to ensure client satisfaction and resolve any order or delivery discrepancies promptly.

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Experience:
  • 1–3 years of progressive experience in sales, customer service, or showroom operations.
  • Direct experience in ceramic tiles, sanitaryware, building finishing materials, FMCG, or construction retail is highly desirable.
• Systems: Familiarity with CRM, ERP, or digital sales management tools is an added advantage.
• Computer Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Languages: Excellent written and spoken command of English.

Core Competencies

• Strong persuasion, negotiation, and closing skills.
• Target-driven, self-motivated, and proactive mindset.
• Exceptional customer relationship skills with a keen eye for interior/building design details.
• High organizational discipline with the ability to manage multiple client pipelines simultaneously.

How to Apply

Interested candidates meeting the criteria above are invited to submit their applications online through the official recruitment portal before the closing deadline.

Application Deadline: November 30, 2026

CLICK HERE TO APPLY