Industry: Tech-Led Platform  

Job Type: Full Time 

Job Location: Dar es Salaam 

Minimum Education: Bachelor's Degree 

Required Experience: 8 Years 

Job Purpose

Responsible for designing and implementing customer retention strategies to increase loyalty and retention. Responsible for collecting, collating, analyzing, and presenting all data sets required for robust customer Retention. Design and implement campaign models, formats, and processes that will showcase the effectiveness of defined customer campaigns.

Job Qualifications /Experience 

• A minimum of 8 years in customer management driving customer acquisition and retention; 
• A Bachelor's degree in business management or a related field. A Master's degree will be an added advantage; 
• Extensive experience in a Call Centre environment within a retail environment; 
• Detailed understanding of Call Centre processes & KPIs; 
• Good reporting and presentation skills with a keen eye for detail Have an ability to influence and collaborate with a cross-functional team
• Excellent written and oral communication skills, with the confidence to interact at all levels of the organization 

Please share your CV to jobs@favoritegroup.co.tz