Customer Service Officer

Work reference no. 30/25

Reporting to:

Operations Manager and Administratively reporting to Business Centre Manager

Responsibilities:

• Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system.
• Provide satisfactory customer service.

Main Tasks:

• Ensure approval documents are in place for manual data entry.
• Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center.
• Register the bank pay in slips and issue receipts to the respective clients.
• Initiate payments, and submit to Finance.
• Prepares all journals.
• Acts as a member of the branch credit committee and branch delinquency.
• Searches customers in Credit info to confirm if they are eligible to take a loan.
• Initiate disbursement process at branch level and forward to credit department.
• Leads the disbursement process, physically confirms clients during disbursement and reports any missing or problematic clients to central processing personnel.
• Payments and Petty cash management.
• Customer Service/Directs customers to respective officer or right channel.
• Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM.

Education/Experience

• Degree or Diploma holder in Accounting, Finance, Microfinance or Business Administration.
• Must have a clear understanding of data entry and technology.
• Very good knowledge and comfort dealing with financial information.
• Very good analytical & reporting skills.
• Proficient in Microsoft Office application.
• Be a good leader.
• Very good communication and marketing skills (both written and verbal).

About our working environment & organization culture.

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.

VisionFund Tanzania Microfinance Bank takes our Safeguarding responsibilities seriously and is committed to providing an environment that is safe from harm or abuse for adults, including clients, as well as children. Candidates will undergo criminal record and background/ reference check prior to employment.

Female applicants are particularly encouraged to apply!!

Mode of Application:

Interested and suitably qualified individuals should forward their application letter, attaching certified copies of their academic and professional certificates, detailed CVs with three referees and National ID to vftHRstaff@vftz.co.tz. All applications should be addressed to:

The Chief Executive Officer,
VisionFund Tanzania Microfinance Bank Limited
P.O. Box 1546,
Arusha, TANZANIA.

The position should be the subject of the email application. The deadline for the application is on 12th September, 2025.

N.B. Only short-listed candidates will be contacted.

Disclaimer VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/agent to conduct recruitment on its behalf