i. To identify customers and their needs;
ii. To monitor and review business performance;
iii. To gather marketing information;
iv. To prepare monthly and quarterly complaints handling reports;
v. To conduct market analysis to explore opportunities for better customer services;
vi. To ensure that customer’ bills complaints and are positively and diligently addressed;
vii. To assist in conducting education and awareness on MORUWASA services; and
viii. To perform other related duties as may be assigned by the Supervisor.
Bachelor Degree or Advanced Diploma in Marketing, Commerce/Business Administration majoring in Marketing, Economic Planning, Mass Communication or any other relevant qualifications from a recognized Institution. Wide knowledge in the Water Sector or understanding of operation of Water supply and Sanitation Authorities is an added advantage.
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