CUSTOMER SERVICE OFFICERS - 5 POST

DUTIES AND RESPONSIBILITIES

i.    To ensure consistent customer service is delivered to every customer and support the implementation of customer service strategies;
ii.    To assist Principal Customer Service Officer/Regional Customer Relations Officer in the implementation of company business plan;
iii.    To build good relationships with customers in order to make customers satisfied.
iv.    Oversee the full spectrum of customer care by dealing quickly and efficiently with customers’ enquiries or complaints and escalate to respective channels when necessary to ensure customer satisfaction is delivered at all levels of the company;
v.    To assist in developing and implementing new system procedures or working practices in order to improve customer service efficiency;
vi.    To liaise with Regional Customer Relations officers to ensure that the implementation of Customer Service Charter is exercised in the regions; and
vii.    To ensure all regional customer service issues are brought forward and handled within reasonable time in order to promote uniformity, efficient & effectiveness of TANESCO.

QUALIFICATION AND EXPERIENCE

Bachelors Degree or Advanced Diploma either in Business Administration, Marketing or Public Relations. Good knowledge in computer applications (Ms Word, Ms excel, Ms Access). He/she must be able to communicate well in English and Swahili both written and oral.

REMUNERATIONas per employer's scale