Role purpose: 

CVM platform management End to  End, the platform has the following components
IBM MCCM platform (Interact, UNICA, MQ, EMM, CVM DB)
Engage with Project Office on CVM related projects to ensure scope is clear, analyse and propose solutions that are technically viable, and deliver projects within the agreed timelines

Key accountabilities and decision ownership 

Systems Administration.

• Administration of CVM components from Campaign perspective.( Interact, UNICA, MQ, EMM, CVM DB)
• Management of all suppliers managing different component of CVM
• Service Levels Management and reporting

Systems Monitoring

• Monitor systems processes, performance and capacity.
• Ensure Continuous Service with high availability and minimum disruption
• Ensure CVM ecosystem is complying with Security requirements
• Manage Systems Configuration by accounting for all system components

• Maintain a schedule for regular recovery of CVM platform.
• Perform Data recovery test runs to minimize possibility of failures during data recovery.

Self-Development

• Training & self-development.
• Keep up with new technologies    

Core competencies, knowledge, and experience 

• Excellent analytical skills in Relational Database Management Systems
• GSM Knowledge
• Data warehouse knowledge/skills
• Customer value management/Loyalty platform knowledge
• Excellent communication skills
• Strong stakeholder management skills

Must have technical/professional qualifications: 

• 3+ years’ experience in the ICT industry
• Bachelor's degree in Electronics Science/Computer science/Computer Engineering or Equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders i.e. business teams, technology teams, suppliers etc.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.  
   

• Network Access Technology
• Research
• Partner and Vendor Management
• Strategy and Vision
• Technical Communication
• Architecture and Design