BRAC International - Digital Transformation Officer

BRAC International is a leading non-profit organisation with a mission to empower people and communities in situations of poverty, illiteracy, disease, and social injustice. Founded in 1972, by Sir Fazle Hasan Abed, BRAC is the largest non-governmental development organisation in the world and is present in 16 countries across Asia and Africa today. BRAC first expanded its microfinance operations internationally in 2002 and now operates in seven countries outside of Bangladesh - Myanmar, Tanzania, Uganda, Rwanda, Sierra Leone, Liberia and Ghana. Together, these seven entities serve more than 800,000 clients, 96% of whom are women.

Digital Transformation Officer

The Digital Transformation Officer will support the manager in driving innovation through the implementation and optimization of digital delivery channels. The role is responsible for supporting the development and delivering outstanding digital products and customer experiences, enhancing organizational efficiency, and ensuring the right balance between technology and human touch for BTFL customers.

Job Responsibilities:

• Support rollout and growth of digital solutions and initiatives.
• Analyse and reconcile daily transactions (360 degrees view) ensuring exceptions are addressed.
• Handle with accuracy both incoming and outgoing staff telephone correspondence.
• Drive utilization and uptake of digital solutions, launched and initiated by BTFL.
• Maintain SLAs in addressing BTFL digital related challenges.
• Compliance with policies, procedures and regulations ensuring that all processes performed are within the microfinance policies.
• Define and drive digital strategies to address digital issues in the field.
• Direct support field staff in digital related issues.
• Provide digital training to field staff.
• Survey, report and analyse digital data to ensure data driven decision making.

Safeguarding

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.
• Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Required Qualifications and Experience:

• Bachelor’s degree in business administration, Finance, Economics, Statistics, Information Technology, Management Information System, Project planning and Management, Sales/Marketing. Professional certification is an added advantage.
• At least two years of related experience working in financial inclusion, product development, digital finance, technology for development, payments platforms.
• Experience working with Mobile Network Operations, Fintechs, financial institutions, regulators is an added advantage.
• Familiarity and experience with financial institutions preferred.
• Substantial exposure to DFS strategy management, with direct exposure to top management strategy formulation and decision making.
• S/He will also have had experience being a central piece of a wide range of strategic decision-making processes and as a result have become comfortable assessing a business and making appropriate choices.

Key Competencies:

• Having good verbal presentation and writing skills and the ability to translate complex technological implementation language to non-technical people.
• Able to demonstrate effective analytical skills, an ability to translate raw information into actionable strategies and initiatives as well as ability to perform standard analyses such as performance analyses, competitor analyses, market analyses, etc.
• In-depth understanding of the key drivers in a digital product/emerging technology business.
• Insight into the way that digital transformation is affecting industry and knowledge of best practices.
• Experience in digital project management, including technological aspects that enable you to develop skills in understanding business needs and transcribing them into functional specifications for a digital tool.

Employment type: Full Time

Salary: Market Competitive

Job Location: Tanzania

Only Tanzania Nationals are encouraged to apply. If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:

Application Instructions:

• External candidates: Email your CV with a letter of interest mentioning educational grades and years of experience.
• Internal candidates: Apply with your latest CV including all job assignments in detail with BRAC PIN and email to recruitment.tanzania@brac.co.tz.

Only complete applications will be accepted and short-listed candidates will be contacted.

Application deadline: 11th June 2026

BRAC is committed to safeguarding children, young people and adults, and expects all employees and volunteers to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation - regardless of age, race, religion, gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment policy and procedure include extensive background checks and disclosure of criminal records in order to ensure safeguarding to the fullest extent.

BRAC is an equal opportunities employer.