Director of Operations

Equity Bank Tanzania Limited, a leading and innovative financial institution, is part of the Equity Bank Group, headquartered in Nairobi, Kenya. The Group has a strong regional presence with subsidiaries in Kenya, Uganda, Rwanda, Tanzania, and South Sudan. With over 13 years of operational experience in the Tanzanian market, Equity Bank Tanzania is poised for continued growth and transformation.

The Bank is seeking to appoint a Director of Operations, a dynamic and strategic leader, to join its Executive Management Team. Reporting directly to the Managing Director, this critical role will spearhead large-scale operational and digital transformation initiatives, aimed at enhancing efficiency, innovation, and customer experience across the organization.

Role Overview

The ideal candidate will be a visionary executive with a comprehensive understanding of banking operations, risk management, and regulatory compliance. They will be responsible for providing strategic direction and oversight for the bank’s end-to-end operations, ensuring operational excellence, adherence to regulatory requirements, and support for sustainable business growth.

Key Roles and Responsibilities

• Strategic Leadership: Design and execute the bank’s operations strategy, aligning it with overarching corporate goals. Drive digitalization, process optimization, and the adoption of emerging technologies.
• Operational Governance: Oversee core functions including Operations and Information Technology, ensuring seamless, efficient, and risk-conscious service delivery. Establish strong governance frameworks to guarantee compliance with all regulatory and internal requirements.
• Customer Excellence: Champion a customer-centric culture across all operational touchpoints, ensuring superior service delivery and operational agility.
• People Leadership: Lead, inspire, and develop high-performing, multi-functional teams. Foster a culture of accountability, innovation, and cross-functional collaboration.
• Stakeholder Engagement: Act as a key advisor to the Managing Director and the Board. Cultivate strong relationships with regulators, technology partners, and industry bodies, representing the bank at high-level forums.

Qualifications, Skills, and Experience

• A Bachelor’s degree in Business Administration, Finance, Economics, ICT, or a related field. A Master’s degree (e.g., MBA) will be a significant advantage.
• A minimum of 12 years’ progressive leadership experience in banking/financial services, with at least 5 years in an executive management role overseeing operations and technology functions.
• A proven track record of leading large-scale operational and digital transformation initiatives.
• Strong knowledge of banking regulatory frameworks, governance, risk, and compliance requirements.
• Exceptional strategic thinking, problem-solving, and decision-making capabilities.
• Outstanding communication, negotiation, and influencing skills, with demonstrated experience engaging at board and regulatory levels.
• A deep understanding of the Tanzanian banking and financial ecosystem and an established professional network.

How to Apply

If your career aspirations match this exciting opportunity, please submit your application cover letter, comprehensive CV with 3 professional references for your consideration to this email: recruitment@impactacademy.co.tz, quoting Director of Operations by Friday, 10th October 2025. Please note that only shortlisted candidates will be contacted.