Enterprise Support Executive Vodacom Tanzania Dar es Salaam, Tanzania
Job Type: Full-Time
Closing Date: 29th October 2020
Location: Dar es Salaam, Tanzania

Role Purpose

To ensure all daily after-sales post-paid services are met.
To ensure all services are done within agreed SLA.

Job Responsibility

Key accountabilities:

  • Attending all issues escalated to EBU support help desk within the agreed SLA 
  • Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
  • Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
  • To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
  • To support Mpesa Biller's desk when required 

Core competencies, knowledge, and experience 

  • Strong analytical skills
  • 2+ years’ experience in industry or functional experience.
  • Excellent communication skills
  • Strong stakeholder engagement
  • Strong customer service and customer satisfaction ethos. Delivering results.
  • Interpersonal skills 
  • Excellent communication skills
  • Telecommunications experience would be advantageous.

Technical/professional qualifications: 

  • Diploma in Business Administration, Economics, Marketing or its equivalent.

Skills

  • Ownership
  • Building Rapport
  • Resilience
  • Expert Advice
  • Expert Communication