Responsibilities

• Manage service aspects in all food and beverage assigned areas and events,
• Maintain knowledge and ensure compliance with departmental policies and standard service procedures,
• Be welcoming, approachable and professional always,
• Supervise efficient upkeep of tools through proper usage of equipment and devices,
• Supervise your stations and ensure that standards are always maintained,
• Analyze all guest requirements and prepare plans to resolve customer service-related issues and satisfy guests,
• To personally coach, train and develop the F&B service team to ensure good food and beverage knowledge, perfect sequence of service delivery.
• Monitor and ensure optimal cleanliness, sanitation for all service areas.
• To ensure the smooth preparation of the restaurant side-stations, mise-en-place and table set-ups as per outlets and Amani standards,
• Order stock and keep stock levels to a correct level,
• Assist all room service staff members to work properly and provide maximum facilities to guest’s outlets,
• Undertake daily and weekly cleaning following cleaning checklists,
• Facilitate procedures to take orders from visitors in systematic way and ensure timely delivery of dishes or drinks,
• Handle any loud, intoxicated or abusive guests,
• To continuously collect feedback from guests and report it back to the management,
• Ensure the proper appearance and grooming of assigned colleagues,
• Contribute to meeting and maximizing the monthly revenue budget from the respective outlet,
• Monitor bar set-up, dinning set up/pizza set up, and coffee breaks set up and processes plus initiate plans to enhance beauty of hotels,
• Prepare documents and maintain adherence to departmental standards..

Minimum Qualifications

• Diploma or degree in Hospitality Studies
• Good knowledge in both written and spoken English
• A minimum of 5 years of progressive responsibility in food and beverage industry required
• Proficient in hotel booking software including Microsoft Word and Excel
• Previous experiences in minor leadership and supervisory roles are a definite plus.

Preferred Qualities

• Create and design food and drink menus,
• Manage kitchen staff and oversee food preparation,
• Ensure adherence to food sanitation and safety guidelines,
• Maintain food and drink inventory,
• Resolve customer complaints or concerns.

Application Deadline: 26th August 2019