Front Office Support

Job Purpose

MS TCDC (Training Centre for Development Cooperation) is a regional development hub that promotes transformative learning, leadership, and capacity strengthening for social change across Africa. The Centre provides training, conferences, and hospitality services that inspire development practitioners, activists, and leaders to create a just and sustainable world.

The Front Office Support will provide professional and efficient front desk services to ensure a welcoming environment for clients, guests, and staff. The role involves handling customer inquiries, supporting daily reception operations, coordinating communication with other departments, and maintaining a high standard of customer care.

This is a 5-month temporary position, suitable for a service-oriented individual passionate about hospitality and customer engagement.

Key Responsibilities

• Welcome and assist all guests, clients, and visitors in a friendly and professional manner.
• Handle all incoming and outgoing calls, emails, and correspondence efficiently.
• Manage incoming and outgoing mail and official documents.
• Handle safe deposits, guest check-ins and check-outs, and room key management.
• Support the allocation of accommodation and meeting rooms.
• Coordination with departments such as Kitchen, Facilities, and Housekeeping pertaining to guest services.
• Provide accurate information to clients and visitors regarding MS TCDC services, facilities, and ongoing activities.
• Maintain updated front office records and reports, including guest registers and daily occupancy.
• Receive customer payments after Accounts office hours and issue receipts accordingly.
• Support logistical arrangements for guests, including transport and local guidance.
• Work on a shift basis, including weekends and public holidays, as required.
• Assist in maintaining a clean, organized, and welcoming front office environment.
• Perform other related duties as assigned by the Head of Front Office & Client Services.

Qualifications and Experience

• A Diploma in Hospitality Management, Customer Service, Business Administration, or a related field.
• Minimum 2 years of experience in front office, reception, or customer service within a reputable organization or hospitality environment.
• Excellent communication and interpersonal skills with fluency in English and Kiswahili.
• Strong computer skills, including MS Office, MS Excel and any other basic database or CRM use.
• Proven ability to multitask, prioritize work, and maintain professionalism under pressure.
• Friendly, patient, and customer-focused personality.
• Willingness to work flexible hours, including weekends and holidays.

Personal Attributes

• High level of integrity and honesty.
• Professional appearance and demeanour.
• Strong attention to detail and commitment to excellent service.
• A proactive and cooperative team player.

How to Apply

Interested candidates should submit their application letter and updated CV to jobs@mstcdc.or.tz no later than 22nd October 2025. Only shortlisted candidates will be contacted