OVERVIEW

The incumbent will be contact person to customers on banking solutions.
Responsible for advising bank customers on financial related issues.
He/she will handle customers in a professional manner.

KEY RESPONSIBILITIES: TYPICALLY NOT BE MORE THAN 10

Advise customers on financial related issues
Respond to customers on and about Banking Products and related customer queries Offer quality cash services
To ensure that customer account and instruments details are correctly captured
Ensure that cheques presented are correctly captured
Ensure that the names of the payee tallies with the name of the account and the beneficiary account on the deposit slip
Ensure that cheques are properly drawn in all respects
Ensure that the payee number is correctly indicated on the reverse of all cheque deposits
Ensure that the deposit slips and the corresponding cheques have crossing stamp.

DAILY RESPONSIBILITIES: ELABORATE UP TO 5 OF THE MOST TYPICAL

To receive and post cash deposits, cheque deposits and money orders
To make cash payments against authorized instruments.
To issue cheque-on-selves against covers
To give cash change
To ensure that cash held in the till is adequate
Lodge excess cash/currency in the strong room
Ensure that cash held in the till at the end of business day tallies with the user’s cash analysis report
Compile and submit cash returns in respect of own general ledger accounts.