Grievance Mitigation Committee Head at ASA Microfinance Tanzania

About ASA Microfinance Tanzania

ASA Microfinance (Tanzania) Limited, a subsidiary of ASA International, is looking for a suitably qualified person for the position of Grievance Mitigation Committee (GMC) Head. The position is part-time and operates under a consultant contract.

Job Overview

• Job Title: Grievance Mitigation Committee Head
• Employer: ASA Microfinance Tanzania
• Reports To: Grievance Mitigation Committee
• Location: Dar es Salaam, Tanzania
• Contract Type: Part-time, Consultant Contract
• Work Arrangement: Four hours per day, two working days per week, with additional online availability where necessary
• Monthly Allowance: USD 200–500
• Application Deadline: 31 October 2026

About ASA Microfinance Tanzania

ASA Microfinance (Tanzania) Limited is a subsidiary of ASA International. The company currently works in 20 regions across Tanzania and serves more than 320,000 customers through 264 branches/business centres and 2,032 staff. Increasing financial inclusion and promoting the social and economic development of its clients and their communities is at the heart of the company’s mission. ASA Savings and Loans Limited is a subsidiary of ASA International Holdings, which operates in 13 countries within Africa and Asia and is listed on the premium market of the London Stock Exchange (LSE). ASA International is one of the world’s largest and fastest-growing international microfinance banking institutions. The Group provides socially responsible loans to underbanked, low-income female microentrepreneurs across Asia and Africa. ASA International serves close to 2.3 million customers across 13 countries and is listed on the main market of the London Stock Exchange. The Group has corporate head offices in Amsterdam, the Netherlands, and Dhaka, Bangladesh.

Job Profile and Responsibilities

The GMC Head is an independent position whose sole responsibility is to settle unresolved employee grievances that may adversely impact the effective operation of ASAI. The GMC Head is accountable for ensuring that both parties find the GMC mitigation process transparent, informative and thorough, while adhering to policy and regulations. The position holder must carry out responsibilities in a manner that minimises risks related to staff privacy. All disclosures and relevant data and documents must be handled seriously, treated as confidential and managed without fear of reprisal of any form upon any employee. The GMC Head must adhere to all requirements established by the GMC-Chairperson of Group-GMC at each stage of GMC functionality.

Duties and Responsibilities

1. Employee Complaints and Appeals

• Employee complaints or appeals and Direct Complaints must be opened by the GMC Head.
• Immediately forward all received Appeals, Direct Complaints and Complaints reported in the GMC-Entity to GMC-Group for further guidelines, ensuring adherence to GMC-Group guidelines during the mitigation process.
• Maintain confidentiality in GMC activities and follow respective Entity manuals and Country Labor Law for upholding justice.

2. Monthly GMC Reports

The GMC Head must send the following monthly GMC reports in the required formats and within the allotted time.

• Monthly Meeting & Appeal Report Format (Annex-1)
  Two monthly meeting reports must be prepared in accordance with the Monthly Meeting & Appeal Report Format (Annex-1) and sent to GMC-Group. These reports cover the scrutinisation and summarisation of received complaints and appeals.
• Monthly Complaints Follow-up Report (Annex-3)
  This report contains employees’ complaints with updated status.
• Punishment Report (Annex-2)
  This report scrutinises whether the actions taken by management against staff for offences are compliant with the respective entity’s manual.
• Quarterly Reports on Appeals & Direct Complaints
  These reports concern the final status of received appeals and Direct Complaints.
• Manual Review
  Scrutinise differences in key practices between the HR manual and Labor Law concerning:
  • Termination.
  • Demotion.
  • Promotion.
  • Increment hold.
  • Penalty.
  • Transfer.
  • Other related matters.

3. Training, Orientation and Employee Support

• Lead the GMC session as the resource person in the orientation programme, training sessions, exit interviews and online training sessions arranged by HR of the respective entity.
• Follow and adhere to GMC policy, procedures and instructions of the Group GMC-Chairperson.
• Conduct physical visits to respective Entity branches related to grievances, if needed, after receiving guidance or instructions from Group-GMC.

Qualifications and Experience

Applicants must have:

• A Bachelor’s or Master’s degree in Management, Law, Human Resources or a related field.
• Extensive experience of 10–15 years in managerial, HR, legal, employee relations, grievance management or related roles.
• Preferably be retired female professionals with strong managerial and/or employee relations experience.
• Excellent verbal and written communication skills in English.
• Ability to handle stressful situations with grace and professionalism.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• A track record of delivering excellent results in leadership roles and commanding respect.
• Ability to analyse data and identify trends in staff complaints.
• Knowledge of relevant laws and regulations of the respective entity.

Values, Behaviours and Skills

Applicants must demonstrate:

• Self-driven behaviour with a zeal-to-do approach.
• Excellent team-player qualities and a positive attitude.
• Meticulous attention to detail and the ability to meet deadlines.
• Strong understanding of the country’s laws.
• Strong moral and ethical values, good physical and mental health, and strong integrity.
• Ability and willingness to visit branches as and when necessary.

Work Arrangements and Conditions

The GMC Head will work under the following arrangements.

Part-Time Office Attendance

The GMC Head will serve on a part-time basis and must be physically present at the office for:

• Four (4) hours per day.
• Two (2) working days per week.

Online Availability

The GMC Head must remain reasonably available online outside scheduled office days to address urgent grievance matters or provide supporting information when necessary.

Branch Visits

The GMC Head may be required to conduct physical visits to Entity branches relating to grievances, where necessary and upon guidance or instruction from Group-GMC.

Monthly Allowance

The GMC Head will receive a monthly allowance of USD 200–500. The amount will be determined by the company based on the candidate’s qualifications and experience. The approved allowance is intended to cover:

• Transportation.
• Sustenance.
• Other applicable costs.

Additional Remuneration and Benefits

No additional remuneration, fees or employee benefits will be provided beyond the approved monthly allowance. No additional payment will be made for extra hours worked beyond the agreed part-time schedule.

How to Apply

Interested candidates should submit:

• An updated resume/Curriculum Vitae.
• A cover letter.

Applications should be sent by email to: recruitment@asatanzania.co.tz

Application Deadline

31 October 2026

Important Application Conditions

• Only complete applications containing both a cover letter and CV will be considered.
• Only shortlisted candidates will be contacted.
• Applicants are requested not to call about the status of their applications.
• No allowances will be admissible for interviews.

Inclusion and Diversity

ASA Microfinance Tanzania stands for inclusion and diversity. The organisation encourages everyone to apply regardless of gender, background, ethnicity, age, religion or other characteristics unrelated to the requirements of the role.

ASA MICROFINANCE TANZANIA LIMITED Creating Hope, Changing Fortunes.