Job Name: Head – Bancassurance

Details:

REPORTING TO: Head of Retail

RESPONSIBLE FOR: Bancassurance Business Growth

REGION: Dar es Salaam

Overall Job Purpose

• Responsible for creating the overall business strategy and driving execution to achieve Targets, maximize revenue and profitability (both corporate and retail) from both internal and external customers
• Also, build a successful relationship with the partners (insurance companies), characterized by a high level of strategic alignment & tactical engagement in the General, Health and Life insurance business.
• Maintain all Compliance issues and Regulators expectations

Key Accountabilities/

Accountability: Business Direction

• Strategy -Develop the Business Plan, specifically contributing to the strategic outlook for the bank.
• Relationship management
• Driving robust execution
• Insurance Sales and Operations training
• Product & related
• Management of budgets
• Human capital management
• Audit & compliance (internal and external, with regulator)

Budget accountability:

• Accountable for achieving annual income targets as cascaded from Head of Retail
• Monitoring of progress towards achieving targets is done on a monthly basis.
• Active involvement and accountability for making purchase/refund business decisions within set limits
• Establish relationships with key clients or business influencers in the local areas.

Accountability: People Management

• Working with Head of Retail to agree business direction and ways of conducting insurance business across the branch network.
• Dealing with outlets, operations center to ensure full understanding of the insurance process & procedures.
• Assist Head of Retail in being main point of contact with all matters relating to insurance business in the branches
• Providing support and training on insurance matters
• Ensure that branch staff own and manage customer queries and complaint by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
• Assist the Head of Retail in creating an empowering environment for branch managers & staff encouraging individual ownership and initiative to drive insurance.

Accountability: Risk Management

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, renewals, informing and ensuring compliance to the insurance act, internal Exim policies abd policy standards.
• Ensuring staff dealing with insurance adequately trained
• Ensuring claims process is followed and adhered to by both staff and branches.
• Visits to outlets to ensure correct adherence to processes and procedures.
• Timely communication of all changes relating to insurance activities or requirements
• Responsible for all audit matters on insurance in the branches.
• Understand and manage risks and risk events (incidents) relevant to the role.

Accountability: Customer Service

• Provides support to outlets and other functions on insurance issues
• Interact regularly with internal service providers (e.g. Operations, credit, KYC Helpdesk, risk) to ensure fast and efficient service to customers (both internal and external customers)

Education & Experience Required:

• Degree or postgraduate in insurance studies
• At least 5 years of experience in insurance industry or related industry supported by Banking experience
• Should have demonstrated experience of relationship management and account management
• In depth knowledge of insurance business management relating to non-medical, medical, life and other ancillary policies or offerings

Relevant Competencies

• Managing intersections and multiple stakeholders
• Ability to influence
• Execution rigor
• Leadership presence
• Working with cross-functional teams
• Managing a high performing team
• Analytical ability specially domain-related 

HOW TO APPLY

Please send your application to hrrecruit@eximbank.co.tz