Head of Operations – Medical

Division: Medical Insurance

Expected appointment date: Immediate

Type of Contract: Fixed Term Contract

Location: Dar es Salaam

Job Purpose

The Head of Operations – Medical will oversee the company’s ongoing Medical Insurance operations and procedures, including managing the budget. This role is responsible for ensuring set and agreed performance targets are achieved. The Head of Operations is a key member of the senior management team, reporting directly to the CEO-Medical Division.

Key Responsibilities

• Oversee the entire Operations of the relevant Division.
• Oversee the Company’s Operations in negotiating with Healthcare providers, including Ambulance Service Providers and Health Education and Promotion Providers.
• Lead the Company in negotiating prices for services rendered and contract terms that are favorable to the Company.
• Lead the Company by identifying and building relationships with Healthcare Providers in East Africa, Asia, and Southern Africa to ensure Strategis customers receive affordable and seamless services when referred for foreign treatment.
• Ensure the professional accreditation of Healthcare Providers as per the Company guidelines to protect the Company's interests in relation to Claims Management.
• Lead the Company by identifying business opportunities in the market, negotiating and concluding deals, and developing products and services that result in increased market share and profitable growth.
• Lead employees to encourage maximum performance and dedication, fostering a corporate culture that promotes ethical practices and customer focus.
• Establish policies that promote company culture and vision.
• Ensure the retention of the existing insured portfolio through thorough customer management and servicing.
• Maintain close relationships with all intermediaries to aid in retaining clients and securing new ones.
• Evaluate Product designs and Service Providers’ performance by analyzing and interpreting data and metrics. Guide the Underwriting and Claims teams regarding product structure, pricing, and opportunities for negotiations with Clients and Claims teams in Hospitals.
• Develop, in collaboration with the Executive Management, SOPs and Guidelines for all operational processes, including medical claims adjudication management.
• Innovate and implement Medical Insurance saving strategies, including IT-driven fraud detection processes and management, and other case management interventions into every operational matter of the company.
• Oversee and ensure the core insurance system functionality and stability in relation to operations and claims.
• Keep the CEO-Medical Division fully informed in a timely and candid manner about the day-to-day operations of the Medical Insurance division towards achieving its established goals.
• Explore and implement further innovative IT solutions to improve efficiencies and cost management.
• Engage in medical claims management and innovate and implement Medical Insurance saving strategies, including fraud detection and management, and other case management interventions.

Knowledge and Experience

Qualifications:

• Bachelor’s degree in a health-related field. Insurance-related qualifications will be an added advantage.

Work Experience:

• At least five (5) years of experience in a managerial role, preferably in the insurance, healthcare sector, or any other relevant sector.

Key Attributes required for the Job:

• Outstanding organizational and leadership abilities.
• Demonstrable competency in strategic planning and business development.
• Excellent interpersonal and public speaking skills.
• Working knowledge of data and performance metrics/operation metrics.
• Aptitude in analytics, decision-making, and problem-solving.
• Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Ability to work independently, prioritize tasks, and meet deadlines.

Other attributes required for the Job:

• Demonstrates proven integrity and ethical conduct.
• Honest, transparent, and trustworthy in all dealings.
• Passionate and committed to social development initiatives.
• Forward-thinking and visionary in approach.
• Emotionally intelligent and mature.
• Maintains a positive, adaptable, and optimistic outlook.
• Proactive, adaptable, and open-minded.
• Energetic, enthusiastic, and highly driven.
• Possesses strong judgment with tact and diplomacy.
• Exercises sound judgment with tact and leadership capabilities.
• Effectively communicates ideas and perspectives consistent with the Company’s vision, values, and brand.

Mode of Application

All applications should include the names of three official referees with their contact details. Applications, accompanied by professionally prepared CVs, copies of all supporting documents, and a recent passport-size photograph, should be submitted not later than 7th April 2026 to the following address:

Head of Human Resources and Administration
Strategis Insurance Tanzania Limited
P.O. Box 7893
Dar es Salaam
Tanzania

E-mail: hr@strategis.co.tz

Or delivered to:

Strategis Insurance Tanzania Limited
Ground Floor, Masaki Ikon Building
Plot no. 1520, Bains Avenue
Masaki, Msasani Peninsula

Note: Only shortlisted candidates will be contacted.