Health Volunteer & Receptionist

About CCBRT

Comprehensive Community Based Rehabilitation in Tanzania (CCBRT) aims to be the preferred provider of accessible specialized health services in Africa. Operating as a healthcare social enterprise, CCBRT serves the community and the most vulnerable through development programs. As Tanzania’s largest local provider of disability and rehabilitation services, CCBRT focuses on preventing lifelong disabilities wherever possible. The organization is extensively engaged in maternal and newborn healthcare (MNHC) activities, including obstetric fistula repairs. Its Maternity and Newborn Wing serves as a referral center for high-risk and emergency deliveries in the Dar es Salaam region and the Eastern Zone of Tanzania.

Vacancy Overview

CCBRT is seeking a vibrant, sharp, and experienced hospital receptionist to enhance front office services. The position is offered under volunteer guidelines, with CCBRT volunteer terms and conditions applying.

The Role

The Receptionist at CCBRT Hospital plays a critical role in ensuring a welcoming and efficient front office experience. Responsibilities include:

• Providing relevant, accurate, and complete information on services available at CCBRT.
• Responding promptly to questions and needs of patients and visitors.
• Maintaining a clean and well-kept receptionist workstation and patient/customer sitting area.
• Receiving and channeling patient/customer feedback to the appropriate authority in a timely manner.
• Responding courteously to inquiries from patients, prospective patients, and visitors via telephone, email, and in person.
• Verifying client bookings upon arrival.
• Using polite language while serving patients.
• Adhering to CCBRT guidelines and protocols.
• Ensuring client confidentiality is observed.

Candidate Requirements

The ideal candidate should meet the following criteria:

• Minimum Diploma in Customer Service, Office Management, Business Administration, or a related field.
• Certificate of Secondary Education.
• At least 3 years of experience in customer service, record keeping, or a related field.
• Medical background or experience working in a hospital environment is an added advantage.
• Excellent communication skills in both English and Kiswahili.
• Computer literacy (Microsoft Office package).
• Energetic, flexible, and skilled at multitasking.

Application Process

Interested candidates should submit the following:

• Curriculum vitae with 3 references.
• A cover letter explaining why you believe you are the right person for the role.

Applications should be sent via email to recruitment.ccbrt@ccbrt.org. Please indicate the job reference number: 2025-26. The deadline for applications is September 25, 2025. The selection process may commence upon receipt of suitable applications and will include various assessment rounds.

CCBRT is an equal opportunities employer and encourages people with disabilities to apply. Note that CCBRT does not request or accept money from applicants as part of its recruitment process.