TAWIDO - Helpline Counselors (6 Posts)

About TAWIDO

TAWIDO is a Non-Governmental Organization established in 2011 by women, dedicated to promoting health, gender equality, and human rights for women and vulnerable girls in the community. Registered in 2013, TAWIDO operates in Tanzania Mainland, working to ensure the development, care, and protection of women and vulnerable adolescent girls by raising awareness about their rights and opportunities. TAWIDO manages a helpline/call center utilizing Bulk SMS, Interactive Voice Response, SMS Chat Platform, and toll-free services to provide awareness, counseling, referral, and linkage to services through a wide network of service providers across all regions of Tanzania. The organization has significant experience implementing global HIV programs, offering services to key and vulnerable populations from prevention to ART initiation, and combating stigma and discrimination. TAWIDO is currently implementing the J4S Project in Dar es Salaam, Morogoro, Dodoma, and Singida, funded by IPPF to address critical gaps and bottlenecks in the response to Gender-Based Violence (GBV) among key and vulnerable populations.

Job Opportunity

To support the smooth implementation of the J4S Project, TAWIDO is seeking to recruit qualified, experienced, motivated, and dynamic individuals for the position of Helpline Counselors.

Job Title

Helpline Counselors – 6 Posts

Work Station

Dar es Salaam

Reporting To

Helpline Manager

Duration

6 months, renewable

Job Type

Full-time

Salary

Negotiable

Qualifications and Other Requirements

• Bachelor’s degree in Psychology, Health Information, Social Work, or another related field.
• At least 2 to 5 years of relevant experience working in similar roles.
• Knowledge of health and development programs in Tanzania, including familiarity with national guidelines, standards, and protocols.
• Experience working with NGOs dealing with gender-based violence, mental health, psychology, and human rights.
• Ability to apply counseling skills.
• Ability to document success stories and provide realistic reports.

Main Duties and Responsibilities

• Providing counseling, guidance, and psychosocial support to clients.
• Assisting in providing VPR support and creating awareness among GBV survivors on reporting GBV and other human rights violations.
• Linking, following up, and retaining clients to relevant services.
• Promoting the hotline number through different sources to reach more clients in need of support.
• Preparing and submitting reports, including daily, weekly, monthly, and annual reports.
• Documenting activity reports and success stories on a monthly basis.
• Educating clients about available community resources, such as support groups, income-generating activities (IGA), and friendly social services.
• Representing TAWIDO Call Center whenever requested.

How to Apply

This is a full-time job opportunity.

All applications should be submitted through the following email address: tawidohotline10@gmail.com

All candidates are required to mention the position title in the subject line of the email.

Applicants must attach the following documents as a single document:

• Cover letter
• Updated Curriculum Vitae
• Certified copies of academic certificates
• Any other relevant supporting documents

Application Deadline

All applications should be submitted not later than 23:59 HRS on 12th June 2026.

Contact Information

For further information, applicants may contact TAWIDO through:

• Toll-free number: 0800110039
• Phone number: +255 675 611 600

Equal Opportunity Statement

TAWIDO is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of age, race, color, religion, sex, national origin, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.