Primary Purpose

This position is responsible for proper maintenance of HR records/files to ensure efficient and effective filing system, management of leave, time and attendance as well as maintenance of work permits and other pertinent documents for international staff in accordance with the guidelines of DOS/PRM and RSC Africa policies and procedures. This position serves as an overall support to the HR Officer and HR Manager and may assist in any area of Human Resources. 

Supervision

This position reports directly to the Administration Supervisor, Kasulu Tanzania.

Essential Duties

1. Maintains an efficient and effective filing system for HR documents, including the filing of staff files using the checklist.
2. Organizes HR fileserver and manage the archiving of HR documents as per RSC Africa policy.
3. Prepares PMR for expatriates and communicate the same to HQ for payroll action.
4. Ensure smooth coordination of travel and accommodation logistics for new international staff and advise them on the visa requirements.
5. Maintains accurate staff list and complete all the information as guided by the supervisor.
6. Collects new hires documentation, prepare of IDs and issuance of access cards to new hires and visitors.
7. Work with IT to ensure access cards are activated and returned when not in use especially by the visitors and exiting staff.
8. Support with recruitment exercise and communication with candidates.
9. Manages leave, timesheets, and communicate to the payroll person.
10. Prepares regular reports including: monthly overtime report, monthly sick and annual leave report for Tanzania staff, and monthly international staff work permit report.
11. Maintains a thorough understanding of Ministry of Home Affairs requirements for work and resident permits and cancellation process for international staff.
12. Maintains notification system of work and resident permit renewals and liaise with the individuals and their supervisors.
13. Work with appointed law firm to ensure international staff work and resident permits are processed in good time, and process the payment of consultancy fee.
14. Maintains updated copies of staff documentation including passports, vaccination cards, national ID, and educational certificates.
15. Ensure staffs exiting have been provided with clearance forms and exit interview global link.
16. Prepares certificates of service for separating staff in accordance with CWS Africa’s standard operating procedures and relevant labor legislation.
17. Prepares monthly probationary report and share with supervisors/managers a month before the probation end date.
18. Maintains an updated staff list (new hires, promotions, deletions, etc. and saved on the file server by end of every month).
19. Maintains notification system of pending employee performance reviews and liaise with the supervisors and employees concerned.
20. Maintains contract expiry dates and update the unit heads two months in advance.
21. Supports with the development of SOP and implementation of the same.
22. Performs other duties that may be assigned to ensure effective administration of CWS RSC Africa Human Resource section so as to meet the program’s objectives and maintain high professional standards. Qualifications

Education:

• Bachelor’s Degree or four (4) years of relevant paid experience in lieu of a Bachelor’s Degree required.
• Diploma in Human Resources strongly preferred.
• Member of Institute of Human Resources Management preferred

Experience:

• One year experience in a busy HR office is required.
• Experience in the Non-Governmental sector preferred.

Knowledge/Skills:

• Strong computer skills, in particular Microsoft Excel, Word, Outlook and Access
• Excellent English communication skills, both oral and written
• Excellent organizational and time management skills
• Excellent understanding of confidentiality
• Strong interpersonal skills
• Strong analytical skills with the ability to understand, process, and document information

Abilities:

The Human Resources Assistant must have the ability to:

• communicate effectively in both orally and written;
• maintain high level of confidentiality and integrity of personnel records;
• interpret and apply good HR practice and principles with good judgment;
• work as a member of a team in a multi-cultural environment;
• manage large and diverse workload under pressure with competing priorities;
• maintain high performance standard with attention to detail;
• follow instructions from supervisor with a positive and receptive attitude;
• conduct oneself in a professional and courteous manner to represent the best interests of the RSC and CWS/IRP;
• Contribute to the US Government Operational Refugee Processing Program in Africa.
• Demonstrated excellent organizational and time management skills  Demonstrated computer skills
• Excellent interpersonal skills

Working Conditions

Physical: This position requires bending, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying light loads.

Environmental: Incumbents in this position will work in an open plan office.

Special Requirements: Certificate of Good Conduct issued within the last one year (12 months) is required before the start of employment.

The candidate should be willing to work overtime on weekdays and weekends as required.

Licensing/Certification: None 

Competencies

Communication

Ensure effective exchanges of information with others.  Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships

Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge

Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations.  Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork 

Work effectively and contribute as a member of a team.  Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness. 

Problem Solving

Analyze information and develop solutions to challenges that arise during the course of performing a job.  Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Program Planning and Management

Organize work and/or plan projects and ensure timely completion and/or successful

implementation.  Examples of skills and behaviors include identifying and analyzing program options; identifying the tasks and deliverables required for successful completion; managing one’s time; monitoring the resources involved and ensuring that they are directed most effectively; and working with all involved to ensure successful completion.

Leadership

Guide and direct oneself or other individuals and groups toward a desired outcome. Examples of skills and behaviors include taking the appropriate level of initiative to resolve problems or remove obstacles, bringing individuals together around a common goal; evaluating information and making decisions; navigating conflict and obstacles; and ensuring that communication takes place between all parties involved.

Resource Building and Stewardship

Balance the acquisition or investment of organization resources with responsible use of those resources in line with the organization’s mission.  Examples of skills and behaviors include taking advantage of all opportunities to cultivate potential donors; evaluating situations to identify the best use of resources; and making responsible investments of resources that increase organization effectiveness.