Job Vacancy at AKO Group Limited – Human Resource Officer (October 2026)

Organisation: AKO Group Limited

The Human Resource Officer will support the effective implementation of human resources policies, procedures, and practices, with a primary focus on Industrial Relations (IR), Employee Relations (ER), and Training and Development (T&D). The role aims to ensure compliance with applicable labour laws and company policies, promote positive employee relations, support the fair and consistent handling of disciplinary and grievance matters, and coordinate employee learning and development initiatives to improve workforce competence, performance, and productivity.

Key Responsibilities

A. Industrial Relations (IR)

• Support the implementation and administration of industrial relations policies, procedures, and practices in compliance with applicable labour laws and regulations in Tanzania.
• Monitor compliance with employment legislation, collective bargaining agreements, and other applicable labour requirements.
• Assist in managing relationships with trade unions, workers’ representatives, labour officers, and other relevant stakeholders.
• Support the preparation, review, and implementation of workplace policies, employment procedures, and disciplinary frameworks.
• Assist in handling labour disputes, collective grievances, disciplinary appeals, and other industrial relations matters.
• Maintain accurate records of industrial relations cases, labour inspections, disputes, and related correspondence.
• Prepare documentation and evidence for mediation, arbitration, and proceedings before relevant labour dispute resolution bodies.
• Monitor changes in labour legislation and advise the Human Resources Manager on their potential impact on company operations.
• Help ensure that employment practices across all company sites comply with statutory requirements and approved company policies.

B. Employee Relations (ER)

• Promote positive employee relations and maintain a professional, fair, and respectful working environment.
• Coordinate and document disciplinary processes, including misconduct allegations, show-cause letters, employee responses, hearing invitations, hearing minutes, and outcome letters.
• Ensure disciplinary and grievance matters are handled objectively, confidentially, consistently, and in accordance with company policies and applicable labour laws.
• Receive, investigate, and assist in resolving employee grievances, complaints, workplace conflicts, and interpersonal disputes.
• Guide line managers and supervisors on employee conduct, attendance, performance concerns, and appropriate corrective action.
• Support investigations into alleged misconduct by gathering relevant information, interviewing concerned parties, and preparing investigation reports.
• Monitor employee absenteeism, workplace behaviour, disciplinary trends, and other employee relations indicators.
• Support employee engagement initiatives, staff communication, recognition programmes, and activities that promote teamwork and employee well-being.
• Conduct exit interviews and analyse employee feedback to identify workplace concerns and recommend corrective measures.
• Maintain an accurate and confidential employee relations tracker and ensure timely follow-up and closure of cases.
• Escalate sensitive, complex, or high-risk employee relations matters to the Human Resources Manager.

C. Training and Development (T&D)

• Conduct training needs assessments in collaboration with department heads, line managers, and site management teams.
• Develop and maintain an annual training and development plan aligned with business objectives, operational requirements, and employee competency gaps.
• Coordinate internal and external training programmes, workshops, seminars, inductions, and professional development activities.
• Liaise with training providers, consultants, and relevant institutions to organise training interventions.
• Prepare training schedules, budgets, attendance registers, training materials, and related administrative documentation.
• Coordinate employee induction and orientation programmes to ensure new employees understand company policies, procedures, workplace expectations, and safety requirements.
• Support individual development plans, career development initiatives, succession planning, and talent development programmes.
• Monitor mandatory training and certification requirements to ensure employees maintain the qualifications and competencies required for their roles.
• Evaluate training effectiveness through feedback, assessments, post-training reviews, and monitoring of workplace performance improvements.
• Maintain an up-to-date training database covering employee participation, certifications, training costs, and development progress.
• Prepare periodic training reports highlighting participation, expenditure, completion rates, and the impact of training interventions.
• Identify opportunities for coaching, mentoring, cross-training, and knowledge-sharing to strengthen employee capabilities and support internal career progression.

D. HR Administration and Reporting

• Maintain accurate employee records, disciplinary files, grievance registers, training records, and other relevant HR documentation.
• Prepare periodic reports on industrial relations cases, employee grievances, disciplinary trends, training activities, and development outcomes.
• Ensure timely updating of HR systems and employee databases.
• Support the development, review, and communication of HR policies, procedures, guidelines, and employee handbooks.
• Assist in preparing HR reports, management updates, and recommendations to support informed decision-making.
• Ensure confidentiality, data integrity, and proper handling of employee information.
• Perform other HR-related duties assigned by the Human Resources Manager that are consistent with the position.

Qualifications and Experience

Applicants should meet the following requirements:

• Bachelor’s degree in Human Resources Management, Industrial Relations, Labour Relations, Business Administration, or a related field.
• Professional HR certification or membership in a recognised HR professional body will be an added advantage.
• At least two years of relevant experience in Human Resources, preferably with practical exposure to industrial relations, employee relations, disciplinary management, and training coordination.
• Experience in a multi-site, operational, mining, catering, hospitality, or similar environment will be an added advantage.
• Working knowledge of Tanzanian labour laws, employment practices, disciplinary procedures, and grievance management.
• Experience coordinating training programmes, maintaining training records, and evaluating training effectiveness.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

How to Apply

Interested and qualified candidates should submit their updated Curriculum Vitae (CV) and cover letter through the email address below.

Application Email: recruitment@akogroup.co.tz

Application Deadline: 15 November 2026

Note: Only shortlisted candidates will be contacted. Applicants are encouraged to submit their applications before the deadline.