Médecins Sans Frontières (MSF) - Information Systems Specialist

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.

Job details

• Title: Information Systems Specialist
• Reports to: Logistics Coordinator
• Job family: Logistics and Supply
• Supervises: N/A
• Location: Dar es Salaam, Tanzania

Main purpose

Planning, coordinating and ensuring the autonomous implementation, maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. Providing an appropriate high-level technical support to his/her Logistics Coordinator.

Accountabilities

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs.
• Adapting and ensuring compliance of general IT and Telecom policies, guidelines, and documents in order to meet mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator.
• Preparing and collaborating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process. Preparing all technical content related to national tenders for IT and Telecom deployment and participating in the selection.
• Supervising, implementing and improving data security protocols (data saving, firewall, user access right, backup, equipment and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency [in case ICT (Information and Communications Technology) Supervisor(s) is/are not present in the project/mission].
• Supervising, leading and delegating tasks to the ICT Supervisor(s). Participating in the recruitment process with the support of the HR Department, the Logistics Coordinator and the HQ Technical Referent(s).
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated.
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems.
• Following up, participating in regular reports at coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT related documentation due to changes in the IT and Telecom infrastructures.
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Context specific accountabilities

• With support from LogCo implement the ICT policy in Tanzania mission especially the IT network security.
• Contribute the annual or periodic update to the ICT policy in the mission.
• Remain focal person for the airtime setup, in the mission to maintain the inventory, active usage of sim cards. smartphone setup and policy.
• Periodic field visit to Liwale project to support ICT activities and other exploratory needs defined by LogCo.
• Take part in ICT briefing to all users.
• Periodic test and check of the radio HF/VHF and telecommunication devices in Dar es Salaam.
• Follow up the service providers (Internet and airtime) payments, contracts management.

Minimum educational qualification

• Bachelors University in ICT or Computer Sciences or technical school diploma. Certification in network or server administration would be an asset.

Experience

• Preferably 5 years of proven experience in IT or technical functions.

Knowledge

• Expertise in latest version of Microsoft Operating System and business applications (Office365).
• Understanding of Server Management (latest version of Microsoft Operating System, Active Directory) and virtualization (Hyper-V).
• Good knowledge in Network Administration (LAN, VLAN, network policies and protocols).
• Good knowledge of computer hardware and maintenance processes, IT security, best practices and IT service management tools (ITSM).
• Understanding of radio telecommunication concepts (HF, VHF, GSM, satellite).
• Teaching and supporting skills.

Languages

• Preferably C1-C2 English and Swahili.

Competencies

• Results and Quality Orientation L2
• Teamwork and Cooperation L2
• Behavioural Flexibility L2
• Commitment to MSF Principles L2
• Stress Management L3

This job description may be amended in line with the activities or evolution of the Mission. Women and/or any member of minority are encouraged to apply. MSF is dedicated to fostering a safe work environment with zero tolerance for any form of abuse.

Important notice

All applicants must submit a complete application. Incomplete applications will not be considered. ⚠️ Applications missing any of the above documents will be automatically disqualified.

Mandatory documents required

• Motivation Letter
• Updated CV
• Copies of relevant professional certificates
• Academic Certificate (mandatory)

Application deadline

All interested candidates shall submit their motivation letter, CV, copy of relevant professional certificates, and any supporting document no later than Saturday, 07th November 2026 at 17:00 AM (EAT).

Please quote the job title on the email subject “Information Systems Specialist.”

How to apply

Please send your application to the email address: Email: MSFCH-Tanzania-Recruitment@geneva.msf.org

The applications can also be submitted at MSF offices situated at:

Dar es Salaam office:
Uporoto Street, Plot No.74, House No.22, Ursino Estate, Victoria, Dar es salaam.

Liwale office:
MSF office situated in Liwale, Lindi.

Selection process

ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED. If you receive no contact within 6 weeks, you can consider that you have not been pre-selected.

Personal data protection

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process has access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact: MSFCH-Tanzania-PAM@geneva.msf.org

Diversity, inclusion and safeguarding

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas, and experiences work together for the social mission of MSF to create better outcomes for the patients and the communities we work with. We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics. MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks. Please note that applying to MSF is free of charge, MSF does not charge applicants to consider their application.