Information Technology Technician Cum Communication Officer

Work Station: Arusha, Tanzania

Who are we?

Maternity Africa is a Christian-based not-for-profit organization that endeavours to provide fistula treatment and quality maternity care for all marginalized women throughout Tanzania. We do this through clinical excellence and in the example of displaying love, kindness and compassion regardless of race, religion or ethnicity. Maternity Africa operates from its base at Kivulini Maternity Centre outside the city of Arusha in Northern Tanzania.

What is this role about?

Responsible for implementing and configuring new information technology systems. Troubleshoot and resolve user inquiries and issues with hardware, software and connectivity issues. Provides effective technical and general information technology support to the hospital departments and will also support communications, engagement, promotions, events and media management across the hospital programs.

Key Responsibilities

• Ensure all IT systems’ availability, performance, and security.
• Collecting, analyzing, and storing system logs to identify potential issues, monitor security events, and troubleshoot problems.
• Perform regular backups and implement disaster recovery procedures to safeguard critical data.
• Maintain inventory of hardware and software assets, ensuring proper documentation and licensing compliance.
• Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting steps
• Implement and enforce security policies, procedures, and protocols to safeguard sensitive data and protect against unauthorized access, viruses, malware, and other cyber threats.
• Stay informed about cybersecurity trends and emerging threats, updating security measures accordingly.
• Maintain an inventory of hardware, software licenses, and IT assets, ensuring accurate documentation and tracking of assets throughout their lifecycle.
• Collaborate with cross-functional teams, including clinical departments, administrational departments, and external partners, to support technology integration and innovation.
• Participate in IT projects, from planning and requirements gathering to implementation, testing, and evaluation.
• Provide technical assistance and troubleshooting support to hospital staff for hardware, software, and other technology-related issues.
• Install, configure, and maintain computers, laptops, tablets, printers, smartboards, and other IT equipment used in clinic and administrative areas.
• Develop and deliver training sessions, workshops, and instructional materials to educate staff on IT tools, applications, and security best practices.
• Ensure that CCTV (where relevant) is operational at all times.
• Manage all user accounts of the network effectivity including, but not limited to, cloud-based solutions.
• Develop content for communications materials such as web stories, op-eds, press releases, fact sheets, talking points, and event briefings as needed, working closely with the various hospital teams as appropriate.
• Support the Hospital’s communications strategy by using a range of channels to engage with clients, staff and the wider world.
• Support, and in some cases lead on, multi-channel internal communications campaigns which include creating content, managing design and measuring outcomes.
• Produce regular multi-media content on varied topics to be distributed to staff, clients and the general public on a range of channels, including email newsletters, online platforms, social media and on-site displays.
• Update, monitor and manage social media channels.
• Engage confidently with multiple stakeholders and influence, advise and persuade as required.
• Work collaboratively in the team, sharing ideas with the wider team, integrating communications across off-line and on-line platforms.
• Performs any additional duties as assigned by the relevant Supervisor.

Qualifications, skills and Competencies Requirements

• Education: A Diploma or above in Information Technology, an additional qualification in Mass Communications or Public Relations will be an added advantage.
• Experience: 3+ years of progressive experience in systems (hardware and software) support, database administration, development, web design, and communication.
• Microsoft Office and knowledge of relevant software.
• Problem solving skills and involve extensive interaction with different projects.
• Extensive knowledge and experience of hardware/software, systems, networks, etc.
• Excellent communication, presentation, and interpersonal skills.
• Good technical working knowledge of Windows based operating system.
• Excellent verbal and written communication skills in both Kiswahili and English.
• An interest in and passion for global health, family planning or reproductive health strongly desired.

Application guidelines

All interested candidates should send their qualifications credential certificates, a cover letter, a curriculum vitae to recruitment@maternityafrica.org by 24th August, 2025. If you are not contacted within 14 days of the closing date of this job advertisement, please note your job application was unsuccessful this time. Please note that Maternity Africa do not have any charges throughout its recruitment process.