Role purpose: 

• Develop and Drive on ground Insurance distribution strategy to ensure Growth target are met.
• Work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
• Overall accountability of VodaBima Customers Retention Strategy, churn management
• Develop and maintain good relationship with Insurance partners.
• Ensure VodaBima Platform fee are paid on time by Partners.
• Ensure claims are paid on time and improving customer satisfaction.    

Key accountabilities: 

• Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services. 
• Alignment with Product development team on new development and sorting all the issuers that requires developments and enhancement.
• Perform competitor analysis and tactical initiatives to address the challenges. 
• Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
• Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.

Core competencies, knowledge and experience: 

• Excellent analytical and logical reasoning skills translated from consumer insights
• Excellent communication skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics 
• Able to challenge the status quo

Must have technical/professional qualifications: 

• Bachelor’s degree in risk management and insurance, Actuarial Science or its equivalent.
• She/he must have at least 3 years of working experience in insurance business. 
• understanding of insurance laws and regulations of the country.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Project management knowledge and experience would be advantageous.

Key performance indicators:

• Overall VodaBima Growth as per the company target
• Grow VodaBima Market and Value Share.
• Accurate and timely delivery of the execution plans specified on the calendar
• Quality of support and stakeholder alignment