Position: IT ENGINEER AND SOFTWARE DEVELOPER

Reports to: IPVOX AND ASTERISK Manager

• Reviewing current systems for improvement
• Plan, prepare and perform system improvements
• Testing the systems in controlled, real situations before and after going live
• Setting up desktop hardware and software in the call centre and testing their functionality
• Preparation and training users( Call centre agents and Tigo store users)
• Monitoring antivirus upgrades.
• Installation and implementation of a new software and software processes
• Network cables termination and testing
• Handling daily technical support to end users.
• Maintaining inventory of computer hardware
• Software installation

KNOWLEDGE, SKILLS AND ABILITIES:

• Bachelor’s Degree in IT, Engineering, Programming, Soft ware development or relevant experience
• At least three years’ experience working in a call centre
• Should be proficient in Programming
• Excellent oral and written communications skills
• Ability to maintain confidentiality of sensitive information
• Demonstrated strong analytical skills, with emphasis on forecasting.
• Ability and willingness to learn new software applications.
• Skills in complex problem solving, judgment, critical thinking and decision making.
• Ability to be highly organized with an emphasis on accuracy and timeliness.
• Ability to organize information and have attention to detail and accurately follow procedures.
• Ability to work alone with minimum supervision and with others in a team en-vironment, occasionally under time pressure and on several tasks at the same time.
• Ability to effectively communicate orally and in writing with co-workers, man-agement team, other Departments, vendors, and outside agencies, including being sensitive to professional ethics.
• Ability to sit the entire work day viewing a computer monitor

Instructions:

• Send you CV and cover letter to: recruitment@epvate-fortune.com
• Deadline: 15^th July, 2021