Reports to: Senior IT Manager

Location: Mbeya

General Overview:

The IT Service Technician will report to the Senior IT Manager and provide user support on HJFMRI-Tanzania heavy-duty printer scanner copier machines. Troubleshoot reported problems or escalate for urgent attention or advice on the appropriate cause of action.

Duties and responsibilities:

• Maintains a thorough knowledge of the organization and adheres to all HJFMRI organizational standards.
• Installs all types of heavy-duty printer scanner copiers and configure them on the network.
• Has to monitor all machines for quality issues.
• Perform routine and emergency maintenance of all Printers/Copiers within the Program.
• Responsible for fixing and repairing of all Program Copiers and Printers.
• Maintain detailed maintenance records of all printers/copiers.
• Assist in ordering spare parts, control parts stocking, and maintains its inventory.
• Be able to recognize, research, isolate, resolve and share updates on problems.
• Identify and escalate situations requiring urgent attention.
• Assist in performing routine preventive maintenance on hardware and software.
• Assist in troubleshoot minor computer problems.
• Provides at all times a professional, courteous and rapid response to individual users.
• Respects confidentiality in discussing staff and partner organizational matters, also maintains confidentiality of HJFMRI and its project, fiscal and personnel related  information.
• Reports to work regularly and on time.
• Assists in other duties as needed and directed.

Education and/or Experience:

Diploma from a two-year College or university in Information Technology or Electronics and two to four years related experience and/or training or equivalent combination of technical education and experience.

Computer Skills

The following computer proficiency is (are) required: Internet Explorer; Microsoft Access; Microsoft Excel; Microsoft Outlook; Microsoft PowerPoint; Microsoft Publisher; Microsoft Word; Lotus Notes.

Other Skills and Qualifications:

• Must hold a technical certification in Canon Heavy duty machines.
• Experience with servicing and maintenance of copiers and multi-functional heavy-duty printers.
• Ability to read, analyze and interpret general technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals.
• Fluent in English and Kiswahili.
• Knowledge of electronics and ability to read circuit diagrams.
• Ability to calculate figures and amounts (basic math).
• Knowledge of and experience with: LANS/WANS; Windows Server Environment; Internet Information Services; backup systems; network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software; Cascading Style Sheets; computer hardware (replacing hard drives, hardware drivers, etc.)