Diamond Trust Bank (DTB) - We Are Hiring!

Position: ITSM Analyst

Diamond Trust Bank (DTB) is seeking a motivated and skilled ITSM Analyst to join our dynamic team. If you are passionate about technology, IT service management, and ensuring seamless operations within a leading financial institution, we encourage you to apply.

Job Purpose:

To provide responsive onsite and remote technology support to employees, improve operational efficiency through reliable IT services, and help safeguard the bank's systems and data.

Duties and Responsibilities:

• Provide onsite and remote IT support, including employee onboarding, offboarding, transfers, account administration, hardware and software deployment, and troubleshooting.
• Log, prioritise, and resolve incidents, service requests, problems, and changes through the ITSM platform in line with SLAS, ITIL practices, and approved procedures.
• Support desktops, laptops, printers, mobile devices, telephony, network connectivity, and business applications to minimise service disruption.
• Administer ITSM workflows, service catalogues, knowledge bases, operational reports, and system data quality.
• Deploy standard workstation images, maintain endpoint security, and ensure software and business applications remain supported and up to date.
• Maintain accurate IT asset inventory and Configuration Management Database (CMDB) records throughout the asset lifecycle.
• Support office and branch technology projects, coordinate with internal teams and vendors, analyse service trends, prepare documentation, and drive continual service improvement.
• Travel to business locations and perform other related ITSM and operational duties as assigned.

Requirements:

• A Bachelor's degree or equivalent in Computer Science, Information Technology, or a related academic field from a recognised higher learning institution.
• Work Experience: One to two years of relevant Information Technology experience.
• Sound technical knowledge of IT systems, equipment, and end-user support processes.
• Ability to deliver quality work within agreed timelines.

Personal Attributes:

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and assigned workloads effectively.
• Capable of working independently and collaboratively within a team.
• Adaptable, proactive, and open to new ideas and responsibilities.
• Able to support users across all levels of technical proficiency.

How to Apply:

Please send your application letter, CV, and copies of certified academic certificates to: recruitment2026@diamondtrust.co.tz

Application Deadline: 16th August 2026

Visit our website for more information: www.diamondtrust.co.tz